Help Desk Representative
Second-61
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Tech Stack
About the role
- Provide Tier 1 and Tier 2 technical support for cloud-based and on-premises systems
- Troubleshoot hardware, software, and access issues for end users
- Respond to and resolve tickets using systems such as Jira or ServiceNow
- Support remote desktop troubleshooting and user assistance
- Assist with device provisioning, setup, and configuration
- Maintain accurate ticket documentation and resolution notes
- Track IT assets and support inventory management processes
- Escalate complex issues to higher level support teams as needed
- Deliver strong customer service and clear communication to users
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field OR three years of equivalent experience in IT support
- Experience resolving Tier 1 and Tier 2 support tickets
- Experience using ticketing systems such as Jira or ServiceNow
- Experience with remote desktop support and troubleshooting tools
- Experience supporting Windows and macOS environments
- Familiarity with cloud-based IT support tools
- Strong customer service and communication skills
- Candidate must be a U.S. citizen with the ability to pass a standard background check and drug screening.
Benefits
- None 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Tier 1 supportTier 2 supporttroubleshootingdevice provisioningWindows supportmacOS supportcloud-based supportinventory managementticket resolutionremote desktop support
Soft Skills
customer servicecommunication
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Science