Seco Tools

Customer Service Specialist

Seco Tools

full-time

Posted on:

Location Type: Remote

Location: Florida • Illinois • United States

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Tech Stack

ERP

About the role

  • Customer Support: Respond to inquiries, resolve issues, and ensure customer satisfaction.
  • Database Management: Maintain accurate customer records, including delivery addresses and contact details.
  • Order Management: Process and monitor orders from entry to invoicing, including returns and claims.
  • Quotations: Collaborate with sales to prepare accurate and competitive quotes.
  • Issue Resolution: Proactively identify and address potential delays using tools like Power BI.
  • CRM Management: Handle CRM tasks and cases efficiently and within service level agreements.
  • E-commerce Growth: Support initiatives to expand our digital customer engagement.
  • Cross-functional Collaboration: Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.

Requirements

  • 2–6 years of experience in a customer service role
  • Diploma or Bachelor’s degree in any field
  • Proficiency in Microsoft Office 365 and familiarity with ERP systems
  • Strong communication and problem-solving skills
  • Ability to work independently and manage multiple priorities
  • A collaborative mindset and commitment to continuous improvement.
Benefits
  • Global Reach, Local Flexibility: Work remotely while being part of a global organization.
  • Supportive Culture: We live our values—Passion for Customers, Family Spirit, and Personal Commitment.
  • Career Growth: Opportunities to learn, grow, and make a meaningful impact.
  • Innovation-Driven: Be part of a company that values new ideas and continuous improvement.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
database managementorder managementCRM managemente-commerceissue resolutionquotationsMicrosoft Office 365ERP systemscustomer support
Soft Skills
communicationproblem-solvingindependencetime managementcollaborationcontinuous improvement
Certifications
diplomabachelor's degree