Seccl

Chief Marketing Officer

• Supporting the delivery of multi-channel marketing campaigns aligned to business objectives and target audiences
• Coordinating with content, comms, design and external partners to keep campaigns on track and delivered on time
• Creating and managing campaign and event assets such as invitations, merchandise and digital materials in line with Seccl’s brand
• Planning and scheduling social media activity (primarily LinkedIn), supporting paid activity and optimising content using performance insights
• Managing day-to-day marketing admin including content planning, asset management, updates to our website, campaign tracking and reporting
• Supporting the planning and delivery of internal and external events, including client events, conferences, webinars, company offsites and our attendance at industry events
• Coordinating event logistics including venues, catering, AV and supplier management to ensure smooth delivery
• Maintaining event admin and documentation including budgets, attendee lists, invitations and post-event reporting

Marketing Executive

People Operations

• Partnering with the CEO and exec team to ensure people strategy is fully aligned to business goals and growth plans
• Holding senior leaders to account for embedding our culture and role-modelling our operating principles
• Leading organisational readiness for Enhanced SMCR, strengthening governance, accountability frameworks and regulatory learning
• Shaping organisational design and workforce plans to ensure we have the right skills, structure and succession in place
• Preparing the business for European expansion, including hiring, policy localisation and operational setup
• Driving the evolution of our hybrid and location strategy, including office moves, future footprint planning and health & safety oversight
• Supporting responsible AI adoption across the business, ensuring our approach enhances productivity and innovation while maintaining fairness, compliance and strong ways of working
• Overseeing performance and engagement frameworks, ensuring insight from feedback and survey data translates into clear action
• Acting as an escalation point for complex people relations and regulatory matters, ensuring fair, consistent and compliant outcomes
• Leading and enabling the People team, setting priorities, running quarterly planning and ensuring operational excellence across the full people lifecycle
• Partnering with Finance on reward strategy, salary reviews, executive incentives and long-term workforce cost planning

Interim Head of People

Technical Writer

• Creating and maintaining user guides, API documentation, release notes and implementation materials - ensuring everything is technically accurate, structured and easy to follow.
• Owning the ongoing improvement of our documentation, proactively updating content as the platform evolves.
• Championing clarity and consistency across all product content, applying and helping to evolve Seccl’s tone, style and documentation standards.
• Supporting developer experience by making our platform intuitive to understand and straightforward to integrate with.
• Partnering with Product and Engineering teams to translate complex technical changes into accessible, user-focused documentation.
• Collaborating with Product Marketing to align release communications and user-facing content, ensuring technical accuracy and messaging consistency.
• Managing documentation systems and version control, keeping content well organised, searchable and up to date.

Events

• Supporting the delivery of marketing campaigns aligned to business objectives and target audiences
• Coordinating with content, comms, design and external partners to keep campaigns on track and delivered on time
• Creating and managing campaign and event assets such as invitations, merchandise and digital materials in line with Seccl’s brand
• Planning and scheduling social media activity (primarily LinkedIn), supporting paid activity and optimising content using performance insights
• Managing day-to-day marketing admin including content planning, asset management, updates to our website, campaign tracking and reporting
• Supporting the planning and delivery of internal and external events, including client events, conferences, webinars, company offsites and our attendance at industry events
• Coordinating event logistics including venues, catering, AV and supplier management to ensure smooth delivery
• Maintaining event admin and documentation including budgets, attendee lists, invitations and post-event reporting

Marketing Executive, Events

Customer Support

• Leading escalations with confidence – investigating complex issues and incidents, owning the resolution process and keeping communication clear across internal teams and customers
• Solving problems with technical depth – digging into data, systems and workflows to identify root causes and deliver the right fix
• Championing collaboration – acting as the bridge between internal teams and our customer firms, ensuring we’re aligned and tackling the right problems
• Enabling and educating – supporting frontline colleagues with guidance, contributing to knowledge articles and helping shape best practice
• Improving how we work – spotting recurring issues, suggesting smarter processes, and supporting the adoption of automation and tooling
• Staying compliant and customer-first – making sure everything we do meets regulatory requirements and delivers excellent outcomes for our firms
• Turning data into insights – monitoring customer health, analysing query trends and sharing findings that drive continuous improvement

Marketing Executive

Interim Head of People

Technical Writer

Marketing Executive, Events

Customer Support Manager