SeaWorld Parks & Entertainment, Inc.

General

• Provide exceptional guest service in a variety of frontline positions
• Help create positive, lasting memories for guests
• Roles include Shallow Water Lifeguard, Guest Arrival Ambassador, Ride Operator, Park Area Ambassador, Food & Beverage Ambassador, and Merchandise Ambassador

Team Member

Operations

• Ensure a safe environment for all ambassadors, guests, and animals
• Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Create and maintain unit’s team rotation grid
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• Respond to guest and ambassador needs
• Report to Supervisors and Managers regarding the status of projects
• Oversee completion of daily opening and closing procedures
• Utilize problem solving skills to ensure positive guest resolutions as needed
• Oversee assigned operating area
• Ensure strict adherence to all cash handling procedures
• Perform other miscellaneous tasks as required

Team Member

Assistant Supervisor, Park Operations – Guest Arrival