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Assistant Supervisor, Park Operations – Guest Arrival
SeaWorld Parks & Entertainment, Inc.Assistant Supervisor managing guest arrival and safety at Aquatica San Antonio water park. Training staff and ensuring compliance with operational procedures while providing excellent guest service.
About the role
Key responsibilities & impact- Ensure a safe environment for all ambassadors, guests, and animals
- Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
- Ensure compliance to all state/federal regulations, park policies, and department procedures
- Create and maintain unit’s team rotation grid
- Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
- Respond to guest and ambassador needs
- Report to Supervisors and Managers regarding the status of projects
- Oversee completion of daily opening and closing procedures
- Utilize problem solving skills to ensure positive guest resolutions as needed
- Oversee assigned operating area
- Ensure strict adherence to all cash handling procedures
- Perform other miscellaneous tasks as required
Requirements
What you’ll need- High school diploma or equivalent preferred
- Leadership experience preferred
- Possession or pursuit of a bachelor’s degree preferred
- Excellent computer skills, ability to work multiple selling systems preferred
- Previous cash handling experience preferred
- Valid state driver’s license and be able to obtain a company driver’s license
- At least 18 years old
- Ability to complete provided CPR/AED training/certification
- Ability to be trained and certified at all attractions
- Excellent written and verbal communication skills
- Comfortability speaking in front of large groups of guests and ambassadors
- Ability to remain calm and professional during challenging situations
- Working knowledge of all Microsoft Office applications
- Ability to stand and walk for long periods of time
- Ability to bend and stoop to assist in cleaning the park
- Ability to lift 25 pounds and push/pull 50 pounds
- Ability to climb stairs
- Ability to walk in sand
- Ability to work comfortably outdoors at heights up to 150 feet (350 ft for Skytower)
- Ability to assist in ride testing by riding all park rides
- Ability to operate in a cash handling environment
- Three full days of open availability
- Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events
Benefits
Comp & perks- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cash handlingMicrosoft OfficeCPR certificationAED certificationtraining developmentquality inspectionsproblem solvingteam rotation managementride testingphysical stamina
Soft Skills
leadershipcommunicationcustomer serviceprofessionalismflexibilityteamworkcoachingcalmness under pressurepublic speakingfeedback provision
Certifications
high school diplomabachelor's degree (preferred)valid state driver's licensecompany driver's licenseCPR/AED certification