Assistant Supervisor, Park Operations – Guest Arrival

SeaWorld Parks & Entertainment, Inc.

Assistant Supervisor managing guest arrival and safety at Aquatica San Antonio water park. Training staff and ensuring compliance with operational procedures while providing excellent guest service.

Posted 6/24/2026part-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $13 per hourWebsite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

cash handlingMicrosoft OfficeCPR certificationAED certificationtraining developmentquality inspectionsproblem solvingteam rotation managementride testingphysical stamina

Soft Skills

leadershipcommunicationcustomer serviceprofessionalismflexibilityteamworkcoachingcalmness under pressurepublic speakingfeedback provision

Tools & Technologies

selling systemspark policiesstate/federal regulationsdepartment procedurescleaning equipmentsafety equipmentoperating area managementguest interaction systemstraining materialsinspection tools

Certifications & Qualifications

high school diplomabachelor's degree (preferred)valid state driver's licensecompany driver's licenseCPR/AED certification

Industry Keywords

guest experienceambassador trainingsafety compliancepark operationscleanliness standardsteam managementoperational proceduresavailability flexibilityoutdoor workphysical requirements

About the role

Key responsibilities & impact

Ensure a safe environment for all ambassadors, guests, and animals
Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching.
Ensure compliance to all state/federal regulations, park policies, and department procedures
Create and maintain unit’s team rotation grid
Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
Respond to guest and ambassador needs
Report to Supervisors and Managers regarding the status of projects
Oversee completion of daily opening and closing procedures
Utilize problem solving skills to ensure positive guest resolutions as needed
Oversee assigned operating area
Ensure strict adherence to all cash handling procedures
Perform other miscellaneous tasks as required

Requirements

What you’ll need

High school diploma or equivalent preferred
Leadership experience preferred
Possession or pursuit of a bachelor’s degree preferred
Excellent computer skills, ability to work multiple selling systems preferred
Previous cash handling experience preferred
Valid state driver’s license and be able to obtain a company driver’s license
At least 18 years old
Ability to complete provided CPR/AED training/certification
Ability to be trained and certified at all attractions
Excellent written and verbal communication skills
Comfortability speaking in front of large groups of guests and ambassadors
Ability to remain calm and professional during challenging situations
Working knowledge of all Microsoft Office applications
Ability to stand and walk for long periods of time
Ability to bend and stoop to assist in cleaning the park
Ability to lift 25 pounds and push/pull 50 pounds
Ability to climb stairs
Ability to walk in sand
Ability to work comfortably outdoors at heights up to 150 feet (350 ft for Skytower)
Ability to assist in ride testing by riding all park rides
Ability to operate in a cash handling environment
Three full days of open availability
Availability to work varying shifts or hours based on park hours; i.e. flexibility to work days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events

Benefits

Comp & perks

FREE park admission
Discounts on park admission tickets and passes for family and friends
Park discounts on food, merchandise, etc.
Scholarship opportunities
Exclusive employee events and giveaways