Seattle Credit Union

Call Center Representative

• Answer calls and inquiries in a high-volume environment while providing excellent member service and meeting performance targets
• Meet departmental, individual, and organizational goals, including service levels, call metrics, quality of service, and production targets
• Assist members with balances, transaction history, stop payments, and other general inquiries
• Provide expertise on credit union products and services, including card systems, wire transfers, online banking, and product referrals
• Resolve challenges using sound judgment, available resources, and training, escalating when appropriate
• Contribute to member loyalty ratings and after-call survey scores through high-quality service
• Manage member interactions primarily over the phone in a kind and welcoming manner
• Promote technology-based solutions and self-service while troubleshooting and solving problems
• Support members and internal partners using online banking, mobile apps, website, bill pay, and ATMs
• Refer credit union products and services appropriately and capture member feedback
• Mitigate risk by following policies, verification requirements, transaction-accuracy standards, and escalation procedures
• Maintain knowledge of Bank Secrecy Act policies, procedures, practices, and changes in technologies
• Work during inclement weather or business continuity events to ensure uninterrupted member support
• Maintain reliable attendance and punctuality and perform other duties as assigned

Contact Center Associate

Community Manager

• Build and maintain relationships with local organizations, schools, and nonprofits
• Lead financial education workshops and community events
• Support CDFI-related initiatives and impact tracking
• Provide expert guidance on financial products and services
• Meet service and sales goals while maintaining compliance
• Operate the Mobile Branch, including travel to designated locations
• Demonstrate integrity, critical thinking, and flexibility in decision-making
• Foster collaboration across teams and contribute to a positive member-focused culture

Contact Center Associate

Community Member Consultant