Seattle Credit Union

Chief Marketing Officer

• Develop and manage the annual marketing plan and budget
• Conduct user research, usability testing, and data analysis to inform design decisions
• Create wireframes, prototypes, and user flows to communicate design concepts
• Collaborate with product managers, developers, and designers to deliver seamless digital experiences
• Advocate for accessibility, inclusive design, and responsive best practices
• Monitor performance metrics and user feedback to continuously improve digital UX
• Develop and implement comprehensive marketing strategies aligned with the institution's goals and objectives
• Develops monthly campaign reporting to educate partners and staff and optimize results
• Plan, execute, and oversee multi-channel marketing campaigns, including digital, print, social media, community, and email marketing
• Analyze market trends, customer insights, and competitive landscape to identify opportunities for growth
• Define and track key performance indicators (KPIs) to measure the success of marketing initiatives
• Manage the Seattle Credit Union marketing member experience and website through innovative UX strategy
• Lead the content strategy, process, and the content development of marketing tools, including the website
• Oversee and partner on the search engine optimization and overall keyword management (SEO & SEM) for digital marketing, including the website
• Managing all aspects of the Google Universe for SCU, including Business Profile, Account Manager, Analytics and Tag manager, etc
• Collaborate and partner closely with the Marketing team for broader strategic initiatives, devising opportunities for improvement of content, process, and marketing channel alignment
• Manage and leverage data integrity, automation, and analytics tools to track campaign performance and customer engagement metrics
• Allocate budgets across campaigns and monitor spending to maximize ROI
• Generate reports and provide actionable insights to optimize future marketing strategies
• Oversee Marketing compliance adherence
• Supervise and mentor a team of marketing professionals, providing guidance and performance feedback
• Manage relationships with external vendors, agencies, and partners to ensure high-quality deliverables
• Establishes and maintains collaborative relationships with all levels of teammates across the organization
• Maintain regular and punctual attendance
• Other duties as assigned

AVP, Marketing and Digital UX

Call Center Representative

• Provide friendly, effective and efficient service to membership over the phone
• Answer calls or inquiries in a high-volume environment while providing excellent member service
• Contribute to and consistently meet departmental, individual, and organizational goals and targets
• Proven expertise in credit union products and services
• Uses sound judgement on when to engage support to resolve challenges
• Deliver expertise in credit union products and services, while assisting members with general inquiries
• Contribute to a strong Member Loyalty rating and after-call survey score
• Mitigate risk to the credit union by adhering to policies and procedures
• Maintain reliable attendance and punctuality

Contact Center Associate

Community Manager

• Build and maintain relationships with local organizations, schools, and nonprofits
• Lead financial education workshops and community events
• Support CDFI-related initiatives and impact tracking
• Represent the organization at public forums and outreach activities
• Participate in mobile branch deployments
• Provide expert guidance on financial products and services
• Assist members with account openings, loans, and digital banking
• Meet service and sales goals while maintaining compliance
• Operate the Mobile Branch, including travel to designated locations and returning to Admin building each day

AVP, Marketing and Digital UX

Contact Center Associate

Community Member Consultant