Contact Center Associate

Seattle Credit Union

Remote Contact Center Associate serving Seattle Credit Union members through phone and digital banking support. Handling transactions, troubleshooting, referrals, compliance, and member-service targets.

Posted 8/5/2026full-timeRemote • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in high-volume call center operations, providing exceptional member service while meeting performance targets. Proficient in utilizing technology-based solutions and maintaining compliance with financial institution policies.

Highest-signal resume keywords

High-Volume Call Center ExperienceCustomer Service SkillsMicrosoft Office Proficiency10-Key and Keyboarding SkillsBank Secrecy Act Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed of 55 WPMBasic Math CalculationsAccurate Data EntryCall Metrics ManagementTransaction Accuracy Standards

Soft Skills

Excellent Communication SkillsTact and DiscretionAbility to De-Escalate SituationsMultitasking AbilityKind and Welcoming Interaction

Tools & Technologies

Fiserv SystemsDNAArchitectOnline BankingMobile Apps

Industry Keywords

Credit Union ProductsMember LoyaltyService LevelsBusiness Continuity EventsSCU Values

About the role

Key responsibilities & impact

Answer calls and inquiries in a high-volume environment while providing excellent member service and meeting performance targets
Meet departmental, individual, and organizational goals, including service levels, call metrics, quality of service, and production targets
Assist members with balances, transaction history, stop payments, and other general inquiries
Provide expertise on credit union products and services, including card systems, wire transfers, online banking, and product referrals
Resolve challenges using sound judgment, available resources, and training, escalating when appropriate
Contribute to member loyalty ratings and after-call survey scores through high-quality service
Manage member interactions primarily over the phone in a kind and welcoming manner
Promote technology-based solutions and self-service while troubleshooting and solving problems
Support members and internal partners using online banking, mobile apps, website, bill pay, and ATMs
Refer credit union products and services appropriately and capture member feedback
Mitigate risk by following policies, verification requirements, transaction-accuracy standards, and escalation procedures
Maintain knowledge of Bank Secrecy Act policies, procedures, practices, and changes in technologies
Work during inclement weather or business continuity events to ensure uninterrupted member support
Maintain reliable attendance and punctuality and perform other duties as assigned

Requirements

What you’ll need

One (1)+ year of sales and/or retail service experience
One (1)+ year of high-volume call center experience
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
Accurate 10-key and keyboarding/typing skills
Typing speed of at least 55 WPM
Excellent telephone and communication skills
Strong people and customer service skills, including the ability to de-escalate
Ability to connect with others with tact, discretion, and courtesy
Ability to perform basic math calculations
Ability to manage competing priorities in a high-volume, fast-paced, multitasking environment
Ability to communicate effectively verbally and in writing in English
Ability to work remotely from a private and professional home-office environment
Ability to work during inclement weather or business continuity events
Demonstrated commitment to SCU Values
Preferred: Associate degree or higher
Preferred: One (1)+ year of experience in a financial institution or member-facing, high-transaction role
Preferred: Experience handling chat, texting, or video interactions
Preferred: Experience with Fiserv systems, including DNA and Architect
Reliable attendance and punctuality

Benefits

Comp & perks

Employee-paid medical benefits
401k matching
Generous time off
Volunteering time off
Birthday time off
Opportunities to learn and grow
Low-cost medical contributions
Zero contributions for dental and vision plans
Generous paid time off program
Dollar-for-dollar 401k employer match up to 5%
Remote work from an employee’s home office