Customer Success Manager, Coda
Grammarly
Cloud
Partner Success Manager
SearchStax
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $170,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudOpen Source
About the role
- SearchStax is a leading cloud-native search platform enabling web teams to deliver powerful search in an easy, fast, and cost-effective way.
- Our products are used by 600+ brand-name customers. The search market is growing fast. We feel we are uniquely positioned to continue to lead the search market for many years to come.
- Our team is composed of smart, driven subject matter experts who love to collaborate and solve problems in new / creative ways. We value the importance of bringing diverse backgrounds and interests to the collaboration process. We prioritize work-life balance and strive to promote an energizing and healthy environment.
- Our Values: Ownership; Lead humbly; Results focused; Customer Obsession; Embrace and drive change; Innovation and continual Improvement.
- About the Role: We are looking for a Partner Success Manager to build and scale our partner enablement program from the ground up. This is a net new role in a high-growth start-up, requiring a unique mix of strategic thinking and hands-on execution. You will design, implement and follow a partner framework that enables our partners to effectively onboard, manage, and grow customer relationships and ultimately drive measurable success for our shared customers.
- What You Will Do: Build the Partner Success Enablement Program from the ground up; Train and onboard new partners and ensure ongoing training to help partners stay current with updates and enhancements to products or services; Establish partner success metrics (adoption, retention, revenue impact) and implement tracking, reporting, and review processes; Serve as a key liaison for partner delivery teams to foster strong relationships and ensure alignment on shared initiatives; Plan and deliver regular partner enablement sessions, workshops, webinars, and certification programs; Create partner-specific success metrics, health scoring models, and value realization playbooks; Standardize and update documentation related to partners; Design and implement onboarding and training programs for new partners to accelerate time-to-value for shared customers; Conduct regular business reviews to measure performance, identify opportunities, and address challenges; Foster relationships with key partner stakeholders - from executives to sales reps - to drive engagement and alignment on shared goals; Collaborate cross-functionally with sales, marketing, product, and support to ensure partners are equipped with the right tools, content, and product knowledge; Serve as the Voice of the Partner, internally, advocating for partner needs and influencing program improvements and product roadmap; Build feedback mechanisms to continuously evolve success frameworks based on partner insights; Continuously refine processes and best practices to improve partner engagement and scalability; Own governance processes for program changes and cross-functional alignment to deliver a consistent, high-quality partner experience; Build forecasting models of Partner ARR.
- What You Must Have: 5+ years experience in Partner Success, Channel Management, Customer Success, or a related role in B2B SaaS or technology
- Proven experience building programs from scratch in a start-up or high-growth environment
- Understanding of partner business models, go-to-market motions, and revenue drivers
- Demonstrated ability to create processes, metrics, and scalable enablement frameworks
- Customer & Partner Management Skills: Strong relationship-building skills across executive, sales, and operational levels
- Customer & Partner Management Skills: Strategic program design and operational execution capabilities
- Customer & Partner Management Skills: Data-driven approach with the ability to define, track, and analyze partner success metrics
- Customer & Partner Management Skills: Excellent communication, facilitation, and presentation skills
- Customer & Partner Management Skills: High adaptability in a fast-paced, ambiguous start-up environment
- Customer & Partner Management Skills: Ability to think both strategically and tactically
- Customer & Partner Management Skills: Comfortable shifting between big-picture vision and detailed execution
- Customer & Partner Management Skills: Self-starter mindset with curiosity and resourcefulness to figure things out independently
- What's In It For You: Remote-First, stock options, 401k match, healthcare, paid time off, and growth opportunities.
- Pay Transparency: Base Salary: This position offers a base salary range of $140,000 to $170,000 annually, with an additional annual incentive target of up to 20% of base compensation.
- Additional Benefits: Beyond base salaries, SearchStax employees enjoy a comprehensive benefits package, with potential for equity and performance-based bonuses.
- E-Verify: The U.S. government requires E-Verify for employment eligibility verification.
Requirements
- 5+ years experience in Partner Success, Channel Management, Customer Success, or a related role in B2B SaaS or technology
- Proven experience building programs from scratch in a start-up or high-growth environment
- Understanding of partner business models, go-to-market motions, and revenue drivers
- Demonstrated ability to create processes, metrics, and scalable enablement frameworks
- Strong relationship-building skills across executive, sales, and operational levels
- Strategic program design and operational execution capabilities
- Data-driven approach with the ability to define, track, and analyze partner success metrics
- Excellent communication, facilitation, and presentation skills
- High adaptability in a fast-paced, ambiguous start-up environment
- Ability to think both strategically and tactically
- Comfortable shifting between big-picture vision and detailed execution
- Self-starter mindset with curiosity and resourcefulness to figure things out independently
