Search Atlas

Engagement Specialist, Community & Support – SaaS

Search Atlas

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Salary

💰 $12 - $13 per hour

About the role

  • Handle daily engagement across Facebook Groups, Skool, Slack, LinkedIn, X, Instagram, YouTube, Reddit, and Sprout Social
  • Adapt your tone to fit each platform and audience—professional, casual, educational, or empathetic
  • Respond clearly and route issues quickly to Support/Product teams as needed
  • Moderate comment spaces to keep them clean and positive
  • Tag and log sentiment and recurring themes
  • Spot repeated user confusion and suggest improvements
  • Support engagement in challenges and programs
  • Track advocates and key relationships
  • Post content across platforms using our social media management tool

Requirements

  • 4+ years of community or support experience (SaaS preferred)
  • Experience with Sprout Social, Intercom, Slack, Skool, Facebook Groups, ClickUp, and AI tools
  • Clear, warm, and human written communication with the ability to switch tone naturally
  • Tech-savvy and comfortable with AI
  • Proactive, hands-on attitude, ready to take initiative in a fast-paced environment
  • Calm under pressure, able to de-escalate frustrated users gracefully
  • Strong pattern recognition and risk communication skills
  • Highly organized and detail-focused, especially in logging and routing
  • Experience posting content using a social media management tool
Benefits
  • 15 Days Paid Time Off
  • Christmas Day Paid Off
  • New Year's Day Paid Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community managementsupport experiencecontent postingpattern recognitionrisk communication
Soft Skills
clear communicationtone adaptationproactive attitudecalm under pressurehighly organizeddetail-focused