Search Atlas

Support Engineer

• Lead the Implementer team of six people performing hands-on technical SEO for clients
• Automate and optimize processes through the platform and agentic solutions
• Conduct weekly 1:1s, coaching, performance conversations, daily team syncs, and lead huddles
• Manage capacity, project planning, quarterly team objectives, and time tracking approvals
• Handle complex client escalations, customer calls, contract-related issues, and conflicts
• Own accounts at risk of churning, including post-mortems and offboarding conversations
• Track team escalations through resolution
• Maintain client relationships and the team's quality bar for onboarding and implementation
• Assess fit for new prospects and lead strategy reviews for underperforming accounts
• Diagnose schema errors, indexation issues, traffic drops, migration fallout, and platform or integration failures
• Confirm fixes work before closing issues and collaborate with Product and Engineering
• Own team, customer, retention, and health scorecards and leadership reporting
• Build and maintain dashboards, trackers, internal tools, and API integrations
• Build and pilot AI tooling used by the team
• Own and update the SOP library, package scopes, shared templates, and cross-team process changes

Technical Support Lead

Full-stack Engineer

• Lead backend initiatives that span multiple products, architecting Django REST Framework services, Celery task orchestration, and PostgreSQL data models used company-wide.
• Set the technical bar for coding standards, observability, and performance across every team, not just your own.
• Step into frontend work when it matters, shipping React and Next.js components with the same rigor you bring to backend systems.
• Drive performance across the stack, from API and Celery worker tuning to killing slow renders and bloated bundles.
• Standardize observability end to end across Sentry, Datadog, and Grafana, so every service gets the same level of visibility.
• Mentor engineers through code review and design sessions, and be the person people go to before a decision gets made, not after.

Principal Full-Stack Engineer

QA Automation Engineer

• Design and build automated content upload systems across CMS platforms including WordPress, Webflow, Shopify, and custom setups
• Develop and maintain scripts and API integrations that keep the AI-generated content pipeline running smoothly, using tools like Claude Code
• Build QA processes that guarantee clean, error-free implementation on every client site
• Own quality end-to-end — zero tolerance for errors on client sites
• Ensure published content meets UX and design standards
• Monitor automated systems, troubleshoot issues proactively, and build failsafes before problems reach clients
• Sync with the content and fulfillment teams to keep workflows tight
• Document processes, create training materials, and track automation efficiency metrics
• Drive toward full content automation — this is the mission, not a side goal.

Technical Support Lead

Principal Full-Stack Engineer

SEO Automation Engineer