Search Atlas

Operations

• Oversee the fulfillment team, ensuring members meet weekly quotas and perform efficiently.
• Ensure all link-building orders are completed on time and meet quality standards.
• Utilize AI to automate processes, working with developers to optimize workflows, resolve technical issues, and enhance automation.
• Query databases to analyze productivity, identify bottlenecks, and suggest workflow improvements.
• Troubleshoot fulfillment issues, implement improvements, and ensure smooth coordination between teams.
• Create and update SOPs to keep processes standardized and information accessible.
• Oversee ClickUp boards to track tasks, team performance, and work completion.
• Expand our publisher network by working with outreach specialists to secure new sites for placements.
• Provide data-backed insights on publisher availability and depth to support the Sales team.

Director of Operations

Community Manager

• Handle daily engagement across Facebook Groups, Skool, Slack, LinkedIn, X, Instagram, YouTube, Reddit, and Sprout Social
• Adapt your tone to fit each platform and audience—professional, casual, educational, or empathetic
• Respond clearly and route issues quickly to Support/Product teams as needed
• Moderate comment spaces to keep them clean and positive
• Tag and log sentiment and recurring themes
• Spot repeated user confusion and suggest improvements
• Support engagement in challenges and programs
• Track advocates and key relationships
• Post content across platforms using our social media management tool

Engagement Specialist, Community & Support – SaaS

• Audit and monitor billing systems to ensure customers are charged correctly
• Identify discrepancies (overbilling, underbilling, misapplied discounts, wrong plans)
• Reconcile billing platform vs internal records
• Investigate root causes of billing errors (process, data, automation, integrations)
• Work with Engineering/Support/Product to fix systemic billing issues
• Partner with Customer Support on escalated billing cases
• Define and document billing workflows and controls
• Create ongoing QA checks and reporting to prevent recurrence
• Own billing accuracy KPIs

Billing Operations Specialist

Executive Assistant

• Oversee property management tasks, including guest communication, vendor coordination, and maintenance.
• Manage special property-related projects, ensuring tasks are completed on time and within budget.
• Support the CEO and their family with general executive duties such as calendar management, logistics, and special projects.
• Communicate effectively with guests, vendors, and internal teams to ensure high satisfaction and quality service.
• Resolve property-related issues promptly and efficiently.
• Suggest and implement proactive improvements to streamline operations and enhance overall efficiency.

SEO Marketing

• Execute SEO strategies across technical, on-page, and off-site initiatives
• Conduct technical SEO audits and implement fixes
• Optimize site architecture, crawlability, and page performance
• Review and optimize on-page elements (titles, meta descriptions, content structure)
• Evaluate and support link building and digital PR campaigns
• Monitor client performance and identify issues proactively
• Create SEO performance reports and insights
• Provide real-time SEO support to the Customer Success team
• Document SEO best practices and training resources for CS use
• Serve as a strategic SEO resource for client-facing teams

SEO Strategist

People Operations

• Manage and maintain existing People Operations processes (e.g., onboarding, offboarding, policy management, documentation workflows), identifying opportunities for continuous improvement and optimization
• Own the day-to-day management of people systems and tools (e.g., HRIS, knowledge bases, internal forms), ensuring smooth operations and data accuracy
• Maintain and refine process documentation, SOPs, and templates to ensure consistency and clarity across all people-related workflows
• Manage and optimize our employee records system, ensuring it supports compliance and operational efficiency across multiple jurisdictions
• Support and manage internal change initiatives by executing rollout plans for updated tools, processes, or policies
• Plan and host remote team events, including virtual parties, celebrations, team-building activities, and other “Sunshine” initiatives that foster connection across time zones
• Design and execute creative remote engagement strategies that make distributed team members feel valued, included, and connected
• Act as a strategic partner and central point of contact for cross-functional collaboration and complex employee needs

Director of Operations

Engagement Specialist, Community & Support – SaaS

Billing Operations Specialist

Executive Assistant

SEO Strategist

Senior People Operations Specialist