Technical Support Lead

Search Atlas

Technical Support Lead managing six SEO implementers for Search Atlas, an AI-native marketing platform. Handling escalations, technical SEO quality, dashboards, and implementation processes.

Posted 8/10/2026full-timeRemote • 🇨🇴 ColombiaSenior💰 $19 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical SEO, client relationship management, and team leadership. Proficient in diagnosing technical issues and implementing solutions while leveraging AI tools and building internal processes.

Highest-signal resume keywords

Technical SEOClient Escalation ManagementTeam LeadershipAI Tool ProficiencyDashboard and Tool Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Schema DiagnosisIndexation Problem SolvingTraffic Drop AnalysisOnboarding Process ManagementAPI Integration Understanding

Soft Skills

CoachingConflict ResolutionCommunication

Tools & Technologies

LinearClickUpHubstaffStripeGSCGA4GBP

Industry Keywords

Technical SEOClient ManagementPerformance TrackingAutomationImplementation Process

About the role

Key responsibilities & impact

Lead the Implementer team of six people performing hands-on technical SEO for clients
Automate and optimize processes through the platform and agentic solutions
Conduct weekly 1:1s, coaching, performance conversations, daily team syncs, and lead huddles
Manage capacity, project planning, quarterly team objectives, and time tracking approvals
Handle complex client escalations, customer calls, contract-related issues, and conflicts
Own accounts at risk of churning, including post-mortems and offboarding conversations
Track team escalations through resolution
Maintain client relationships and the team's quality bar for onboarding and implementation
Assess fit for new prospects and lead strategy reviews for underperforming accounts
Diagnose schema errors, indexation issues, traffic drops, migration fallout, and platform or integration failures
Confirm fixes work before closing issues and collaborate with Product and Engineering
Own team, customer, retention, and health scorecards and leadership reporting
Build and maintain dashboards, trackers, internal tools, and API integrations
Build and pilot AI tooling used by the team
Own and update the SOP library, package scopes, shared templates, and cross-team process changes

Requirements

What you’ll need

AI native or highly competent with AI tools
Excellent spoken and written English (C1 to C2)
1 to 2+ years directly managing a team
3 to 5+ years owning client escalations on live calls
1 to 2+ years of hands-on SEO
Ability to diagnose schema errors, indexation problems, and traffic drops
Technical fluency to work directly with engineers
Understanding of how a site, CMS, and API connect
Experience owning a structured onboarding or implementation process end to end
Experience building internal tools, dashboards, or automations
Working knowledge of Linear, ClickUp, Hubstaff, Stripe, and API integrations such as GSC, GA4, and GBP
Ability to work EST hours

Benefits

Comp & perks

15 days PTO
Christmas Day and New Year's Day paid off