Seamless.AI

Support Engineer

• Work 100% remotely to assist customers, resolving issues through email, calls, and other communication channels.
• Deliver positive, professional, and solutions-oriented support to sales, marketing, and service professionals across our customer base.
• Communicate thoughtful, customized solutions that help customers overcome challenges and grow their business.
• Demonstrate composure, resilience, and adaptability as customer needs evolve and case volumes shift.
• Build and maintain in-depth knowledge of Seamless.AI to troubleshoot and resolve software issues, collaborating with product and engineering teams as needed.
• Partner with account managers and sales teams to identify opportunities for customer growth and expanded platform adoption.

Technical Support Specialist

Engineer

• Design, implement, and optimize SQL queries, stored procedures, and indexes to achieve low-latency performance.
• Fine-tune PostgreSQL configurations for maximum throughput and minimal resource utilization.
• Collaborate with backend and infrastructure engineers to diagnose and resolve performance issues.
• Manage and optimize large-scale database clusters, including replication, sharding, and partitioning.
• Ensure database uptime, backup, recovery, and disaster recovery objectives (RTO/RPO) are consistently met.
• Set up and monitor performance metrics, alerts, and dashboards (e.g., using pg_stat_statements, Prometheus, Grafana).
• Conduct capacity planning and load testing to prepare for traffic spikes and data growth.
• Partner with Security and Compliance teams to ensure database access, data encryption, and retention policies meet regulatory standards.
• Develop and maintain documentation for database configurations, maintenance routines, and operational procedures.
• Support query performance reviews and educate developers on best practices for writing efficient SQL.
• Optimize integrations between relational (PostgreSQL) and document-based (OpenSearch, Elasticsearch, MongoDB) systems.
• Participate in incident response and postmortem analysis to continuously improve reliability.

Database Performance Engineer

Performance Marketing

• Own the strategy, execution, and performance of all marketing campaigns to drive users, demos and revenue across the customer lifecycle
• Oversee all lifecycle and nurture email campaigns across marketing and sales funnels
• Drive segmentation, lead scoring, and behavioral-based automation
• Collaborate with sales/ops on routing, MQL optimization, and data hygiene
• Optimize CAC, CPL, ROAS, and other acquisition KPIs in B2B campaigns
• Increase qualified lead volume while improving customer acquisition cost (CAC)
• Drive conversion rate uplift across Content, Landing Pages and nurture flows
• Launch high-performing campaign initiatives to drive traffic, impressions, demos and sales.

Director, Demand Generation

Customer Success Manager

• Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth
• Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate
• Develop and implement strategies to increase customer investment in Seamless.AI products and services
• Work closely with customer success and sales teams to identify opportunities for account expansion
• Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal
• Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies
• Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers
• Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Mid-Market customer-base
• Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year
• Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk
• Escalate issues to drive resolution in a timely, proactive manner

Customer Success Manager – Mid-Market Accounts

Full-stack Engineer

• Collaborate with growth, product, and data teams to design and implement A/B tests and growth experiments focused on user activation.
• Build, deploy, and maintain full-stack features and experiment infrastructure (frontend + backend).
• Implement and manage feature flagging systems to enable rapid testing and controlled rollouts.
• Work with GrowthBook (or similar experimentation platforms) to set up, track, and analyze experiments.
• Instrument and track user behavior in Amplitude and other analytics platforms to generate insights.
• Write clean, scalable, and maintainable code across the React frontend and Node.js backend.
• Monitor and evaluate experiment outcomes, providing actionable insights and recommendations.
• Balance speed of experimentation with engineering best practices, ensuring quality while moving quickly.
• The #1 goal is to increase user activation, feature adoption, and time-to-value to maximize customer retention and satisfaction.

Senior Growth Engineer, Full-Stack

• Responsible for retention and expansion of Seamless.AI accounts in Strategic business segment
• Drive growth and product adoption across assigned book of business
• Actively contact customers to identify and resolve at-risk situations
• Serve as direct through-line for customer feedback to leadership and product roadmap
• Lead the renewal process including contract negotiations to ensure high retention
• Develop strategies to increase customer investment in Seamless.AI products and services
• Work closely with customer success and sales teams to identify account expansion opportunities
• Conduct regular account reviews to monitor satisfaction and identify issues before renewal
• Maintain accurate records of customer interactions, transactions, and feedback
• Stay updated on product developments and industry trends to support customers
• Use a mix of tech-touch and personal-touch outreach to ensure customer health
• Take a consultative approach to maximize customer usage and secure renewals
• Track organizational changes, identify at-risk customers, and coordinate risk mitigation
• Escalate issues to drive timely resolutions

Senior Customer Success Manager – Strategic Accounts

Human Resources

• The HR Business Partner (HRBP) position is responsible for providing core HR support to our business leaders and their teams. This role will have an emphasis on being a trusted advisor to the organization. The HRBP will have a broad scope and the ability to impact career growth, employee development, compensation and benefits, performance and engagement across the organization. This role reports to the Director, People.
• Strategic Partnership & Workforce Planning: Serve as a strategic partner to team leaders, ensuring alignment with organizational goals, values, and principles.
• Performance Management & Talent Development: Partner with managers on performance management, including coaching and corrective actions; support the performance review process; design, implement, and evaluate training and development programs; support career development; collaborate cross-functionally to increase retention.
• Employee Relations & Policy: Manage and resolve complex employee relations issues while ensuring fairness, consistency, and compliance with applicable laws and company policies; build trusted relationships with employees and leaders to strengthen engagement; provide guidance on HR policies and practices.
• HR Operations & Compliance: Ensure compliance with federal, state, and local employment laws; leverage HRIS and people analytics to track key metrics; support end-to-end onboarding and deliver a positive new hire experience, with a focus on remote and hybrid environments.
• Change Management & Scalability: Drive change management initiatives to support rapid scaling, organizational transitions, and cross-functional alignment; identify opportunities for process improvements and scalable people practices.