Seadev

Account Manager

Seadev

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • - Serve as the primary point of contact for assigned customer accounts
  • - Build trusted, long-term relationships with key customer stakeholders
  • - Act as a customer advocate internally while balancing business objectives
  • - Maintain accurate and up-to-date customer records, contracts, and change requests
  • - Coordinate between customers and internal production teams to ensure timely and successful delivery of products and services
  • - Track project timelines, deliverables, and dependencies
  • - Proactively communicate project status, risks, and changes to customers and internal stakeholders
  • - Identify issues early and work to resolve or escalate them appropriately
  • - Develop a deep understanding of ShedPro’s products and services
  • - Identify opportunities for upsell, cross-sell, and expanded engagement
  • - Collaborate with Sales and Marketing to support account growth strategies
  • - Support contract renewals and long-term account planning
  • - Prepare clear status updates and performance reports for customers and internal teams
  • - Ensure expectations are aligned across stakeholders
  • - Contribute insights and feedback to improve processes and customer experience

Requirements

  • - Bachelor’s degree preferred, or equivalent professional experience
  • - 2 to 3 years of experience in Account Management, Customer Success, Client Services, or a related role (3 to 5 years preferred)
  • - Strong written and verbal communication skills
  • - High attention to detail and strong organizational skills
  • - Comfort working with spreadsheets, CRMs, and task management tools
  • - Ability to manage multiple timelines and priorities simultaneously
  • - Customer-first mindset with a strong sense of ownership and accountability
  • - Ability to work independently in a remote environment
  • - Ability to work cross culturally with production office based in Vietnam
Benefits
  • - **Bonus & Gifts:** Work anniversary bonus, Referral bonus, Commission for bringing new project, Birthday gifts for employees and their children.
  • - **Performance & Salary Review: **Annual assessments to ensure fair and equal pay based on performance results.
  • - **17 days off per year:** 10 days of annual leave, 5 sick days, 2 Christmas days, and other public holidays as per regulations.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successclient servicesproject managementcontract managementdata analysisperformance reporting
Soft Skills
communication skillsattention to detailorganizational skillscustomer-first mindsetownershipaccountabilityindependencecross-cultural collaboration
Certifications
Bachelor’s degree