SE Ranking

Associate Support Specialist

SE Ranking

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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About the role

  • Deliver exceptional customer support across multiple channels, including online chat, ticket systems, and email, ensuring timely and accurate responses.
  • Collect, document, and prioritize customer feedback to help improve products, services, and processes.
  • Troubleshoot and resolve customer issues, providing clear explanations and guidance.
  • Escalate complex issues to the appropriate teams, ensuring a seamless handoff and follow-up until resolution.
  • Maintain and update customer records in the CRM system with accurate and detailed information.
  • Proactively identify recurring issues and suggest improvements to reduce support volume and enhance customer satisfaction.
  • Provide customers with step-by-step solutions or educational resources to help them maximize the use of products and services.

Requirements

  • Fluency in English (B2-C2);
  • Strong problem-solving skills with the ability to analyze complex issues and identify practical solutions.
  • Preference will be given to candidates with experience in a customer-facing role;
  • Familiarity with Zendesk, Jira, and Hubspot or other CRM systems;
  • Experience with troubleshooting software, hardware, or system issues; ability to diagnose and address technical problems efficiently;
  • Some background knowledge of SEO.
Benefits
  • 22 days of paid time off, plus your local national holidays
  • Flexible work hours and a culture that trusts you to manage your time
  • Private medical insurance or a medical allowance (depending on your location)
  • Extended paid sick leave so you can fully recover without worry
  • Career map with growth opportunities
  • Support for wellbeing and L&D
  • Best hardware for your work (team Apple)
  • An award-winning product loved by thousands of customers worldwide
  • A transparent, flexible culture with people at the core of everything we do
  • Events that are actually fun
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingproblem-solvingcustomer supporttechnical problem diagnosisSEO
Soft Skills
communicationanalytical skillscustomer serviceprioritizationproactive identification of issues