SE Ranking

Customer Support

• Deliver exceptional customer support across multiple channels, including online chat, ticket systems, and email, ensuring timely and accurate responses.
• Collect, document, and prioritize customer feedback to help improve products, services, and processes.
• Troubleshoot and resolve customer issues, providing clear explanations and guidance.
• Escalate complex issues to the appropriate teams, ensuring a seamless handoff and follow-up until resolution.
• Maintain and update customer records in the CRM system with accurate and detailed information.
• Proactively identify recurring issues and suggest improvements to reduce support volume and enhance customer satisfaction.
• Provide customers with step-by-step solutions or educational resources to help them maximize the use of products and services.

Associate Support Specialist

Product Designer

• Lead design across SEO Solutions area.
• Define product design vision and scale a strong team.
• Collaborate with design team to oversee SEO & AI Search needs.
• Partner with PMs/EMs to shape solutions grounded in product metrics.
• Combine strategic ownership, team leadership, and strong hands-on product design capability.
• Define and drive the design vision across products.

Design Lead

Full-stack Engineer

• Design, write, and maintain high-quality, efficient, and maintainable code in accordance with team standards and best practices
• The development and long-term maintenance of web crawlers and scrapers — this will be the primary and strategic focus of the role
• Analyze, optimize, and significantly improve existing functionality with an eye toward performance, scalability, and reliability
• Drive technical decisions, evaluate trade-offs, and introduce new technologies and approaches when appropriate
• Solve complex, non-standard problems and take a proactive role in defining robust technical solutions
• Collaborate closely with other engineers, share expertise, and contribute to improving overall engineering quality

Associate Support Specialist

Design Lead

Senior Software Engineer