SE Ranking

Customer Support

• Deliver exceptional customer support across multiple channels, including online chat, ticket systems, and email, ensuring timely and accurate responses.
• Collect, document, and prioritize customer feedback to help improve products, services, and processes.
• Troubleshoot and resolve customer issues, providing clear explanations and guidance.
• Escalate complex issues to the appropriate teams, ensuring a seamless handoff and follow-up until resolution.
• Maintain and update customer records in the CRM system with accurate and detailed information.
• Proactively identify recurring issues and suggest improvements to reduce support volume and enhance customer satisfaction.
• Provide customers with step-by-step solutions or educational resources to help them maximize the use of products and services.

Customer Support Specialist – Spanish

Marketing Analyst

• Analyze marketing campaigns and provide clear recommendations to improve performance.
• Identify opportunities to improve conversion rates by analyzing user behaviour, anomalies, and A/B test results.
• Automate analytical tasks and create reports in Power BI/Looker Studio based on marketing data models developed with the Data Engineer.
• Regularly review key marketing metrics and provide hypotheses for future analyses..
• Support the PPC team in tracking and improving the effectiveness of advertising campaigns.
• Develop and implement an effective attribution model for our SaaS product.
• Perform ad-hoc analyses to address critical business questions in a timely manner.
• Collaborate with the analytics team to enhance our analytics stack, improving its performance and scalability.

Senior Marketing Analyst

Product Designer

• Most SEO tools feel built for machines; make SE Ranking approachable for humans.
• Design the very first experience – signup, onboarding, activation – where users make their stay-or-leave decision.
• Turn data-heavy SEO workflows into clear, confident flows that don’t require a manual.
• Shape the path from trial to paying customer so that growth feels like a natural next step, not a push.
• Establish design principles to enable fast, high-quality iteration.
• Raise the bar of craft – details, hierarchy, interactions – because that’s where trust is built.

Customer Support Specialist – Spanish

Senior Marketing Analyst

Senior Growth Product Designer