Human Resources

• Coordinate and conduct recruitment efforts for all positions
• Manage onboarding and orientation processes for new hires
• Serve as a point of contact for employee inquiries and concerns
• Support conflict resolution and disciplinary actions in alignment with company policies
• Assist in the development and implementation of performance appraisal systems
• Identify training needs and coordinate learning programs
• Ensure compliance with federal, state, and local employment laws
• Maintain and update employee handbook and HR policies
• Handle accurate and timely processing of multi payroll runs
• Assist with benefits enrollment and employee questions
• Maintain HRIS records and compile reports as needed

HR Generalist

Billing Specialist

• Manage and oversee the billing and invoicing processes to ensure accuracy and timeliness, which includes understanding CRM (HubSpot) processes
• Lead collections efforts to minimize outstanding receivables and improve cash flow
• Ensure compliance with revenue recognition standards (e.g., ASC 606) and internal policies
• Collaborate with Sales and Legal teams to review contracts for revenue implications
• Monitor and analyze revenue metrics, trends, and forecasts to support strategic decision-making
• Develop and maintain documentation for revenue processes and controls
• Implement and optimize systems and tools to automate and streamline revenue operations including monthly reconciliations and MRR rollforwards
• Prepare and present revenue-related reports to senior leadership
• Support audits and ensure timely responses to auditor inquiries related to revenue
• Work with third party resellers to ensure timely payment of invoices

Project Manager

• Lead the full implementation lifecycle for new customers, from kickoff through go-live
• Conduct discovery sessions with clients to gather business requirements, workflows, and success metrics
• Configure and customize the SaaS platform to meet client-specific use cases while adhering to best practices
• Execute data imports, system integrations, and testing to ensure functionality and quality assurance prior to go-live
• Monitor project health and timelines, proactively managing scope, risks, and dependencies
• Support customers throughout implementation, managing timelines, deliverables, and communication to ensure project success
• Provide customer training sessions to ensure user adoption and proficiency across departments
• Document configuration details, process decisions, and knowledge articles to maintain implementation consistency and scalability
• Collaborate cross-functionally with Product, Support, and Customer Success to ensure seamless transitions post-launch
• Identify opportunities for process improvement, recommending best practices to optimize future deployments

Project Manager – Customer Success

Analyst

Implementation Analyst

Support Engineer

• Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels
• Utilize service management system (Hubspot) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support
• Triage customer reported incidents for severity, urgency and content to ensure consistency and quality
• Perform research across various tools to determine if the incident is a known issue or defect
• Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce
• Contribute to the existing knowledge base to support customer self-service and training
• Participate in scheduled training sessions to learn internal and proprietary technologies

Technical Support Specialist

DevOps Engineer

• Design, implement, and manage scalable, secure, and cost-optimized infrastructure in GCP, and Azure.
• Build and maintain Infrastructure as Code (Terraform, Pulumi, CloudFormation) for consistent, repeatable deployments.
• Lead multi-cloud strategy, ensuring workloads are secure, and resilient.
• Own and optimize CI/CD pipelines for speed, reliability, and security (GitHub Actions, Jenkins, CircleCI, or similar).
• Introduce and maintain logging, monitoring, and alerting (New Relic, Datadog, ELK etc.).
• Lead incident response, postmortems, and root cause analysis to improve system resilience.
• Integrate security into every layer (identity, secrets management, patching, vulnerability scanning).
• Ensure compliance with SOC 2 or other regulatory requirements as applicable.
• Mentor DevOps and software engineers, providing technical guidance and best practices.
• Partner with product, engineering, and leadership to align infrastructure initiatives with business goals.
• Evaluate and introduce emerging DevOps tools and practices to keep the organization on the cutting edge.

Lead DevOps Engineer

Backend Engineer

• Design, develop, and maintain .NET applications across backend services (IIS, WCF, APIs), front-end integrations, and Azure-hosted components.
• Work with SQL Server databases to design schemas, write queries, optimize performance, and ensure data integrity.
• Enhance and maintain core platform services, including: Authentication and login services, Workflow automation services, Reporting and mail merge engines, Payment processing integrations, Public and internal APIs.
• Collaborate on system architecture and application design, ensuring scalability, reliability, and maintainability.
• Partner with DevOps on CI/CD pipelines, monitoring (Datadog, New Relic, Sentry), and Azure cloud infrastructure.
• Mentor junior engineers and contribute to code reviews, knowledge sharing, and onboarding efforts.
• Troubleshoot, debug, and resolve production issues, ensuring system uptime and customer satisfaction.
• Write high-quality, well-documented, and testable code following SOLID principles and best practices.

Senior .NET Software Engineer

• Design, implement, and optimize cloud architectures, CI/CD pipelines, and monitoring solutions.
• Lead cloud migrations, hybrid cloud solutions, and cost optimization initiatives.
• Implement Infrastructure as Code (IaC) for repeatable, version-controlled deployments.
• Develop and optimize CI/CD pipelines for fast, reliable delivery.
• Build and maintain centralized logging, monitoring, and alerting systems.
• Lead incident response and postmortems to identify and eliminate root causes.
• Implement cloud security best practices and work closely with compliance teams.
• Partner with developers, QA, and product teams to align infrastructure with business needs.
• Mentor junior DevOps engineers and drive knowledge-sharing across the team.

Senior DevOps Engineer

QA Engineer

• Collaborate with product and engineering teams to understand requirements, acceptance criteria, and potential risks.
• Develop comprehensive test plans and test cases covering functional, regression, integration, and performance scenarios.
• Perform manual testing for exploratory, usability, and edge-case scenarios.
• Design, implement, and maintain automated test suites (UI, API, and regression).
• Integrate automated tests into CI/CD pipelines for continuous quality feedback.
• Monitor and maintain test results, ensuring failures are triaged quickly.
• Log, prioritize, and track defects using issue tracking tools (e.g., Jira, Azure Linear).
• Partner with developers to reproduce, debug, and verify fixes.
• Provide transparent reporting on test coverage, pass/fail rates, and quality trends.
• Participate in design reviews, backlog grooming, and sprint planning to identify potential issues early.
• Suggest process improvements to enhance efficiency and prevent defects.

Senior QA Software Engineer

Account Executive

• Drive new business revenue by developing and closing sales opportunities with local government agencies.
• Establish SDL’s market presence by securing flagship municipal clients in states where the company is building an initial footprint.
• Manage complex procurement cycles and long-duration sales processes.
• Develop and maintain relationships with existing local government customers to drive engagement and product adoption.
• Identify opportunities for upselling and cross-selling additional products and services.
• Conduct regular account reviews, analyze usage data, and provide strategic recommendations to optimize customer value.
• Work closely with the customer success team to ensure a seamless customer experience and drive retention.
• Partner with sales and marketing teams to develop tailored upsell and cross-sell campaigns.
• Negotiate contract renewals, expansions and close new deals while ensuring customer satisfaction.
• Stay up-to-date with industry trends, local government challenges, and competitive offerings.

Senior Account Executive

Administration

• Join Sales Team and report directly to the VP of Sales as SDL’s first HubSpot Administrator.
• Build the foundation for scalable growth across revenue teams.
• Own the revenue tech stack (HubSpot, DealHub, QuotaPath, Gong) and drive operational excellence.
• Fix and improve key data issues in HubSpot and related systems.
• Support integrations to sales-adjacent programs (examples: Wrike, Linear, Power Almanac).
• Anticipate and meet the needs of an evolving organization; own the data integration process end-to-end.
• Consult stakeholders across multiple programs to ensure successful integrations and data workflows.
• Organize work autonomously, refine and improve practices to enable prospecting, forecasting, quoting, and closing deals.