Product Designer

• Talk to customers regularly.
• Listen for what's broken, what's confusing, what they actually need.
• Own the design process end to end.
• Wireframes, flows, prototypes, final specs.
• Write and prioritize and design product intents and acceptance criteria.
• Run planning, grooming, and retros.
• Prototype and iterate directly in tools like Claude Design or Make.
• Communicate what shipped and why it matters.
• Stakeholders should always know what changed and what it did for users.

Operations

• Lead and oversee all IT Operations, including systems administration, infrastructure, and support functions
• Define and execute IT strategy aligned with company growth and operational needs
• Ensure reliability, performance, and scalability of core systems and infrastructure
• Oversee user access management, identity systems, and security controls across the organization
• Drive IT security initiatives, including policies, access reviews, and compliance efforts
• Manage IT vendors, service providers, and technology investments
• Oversee onboarding and offboarding processes, including system access and device management
• Develop and maintain IT policies, documentation, and operational processes
• Partner cross-functionally to evaluate, implement, and optimize business systems and tools
• Lead system integrations and ensure efficient data flow across platforms
• Monitor system performance and proactively identify risks and improvement opportunities
• Build, lead, and develop the IT Operations team.

Director of IT Operations

Solutions Engineer

• Lead tailored product demonstrations for municipal prospects across the US
• Partner with AEs throughout the sales cycle — from discovery through proposal
• Own RFP and RFI responses, working with internal teams to craft accurate, competitive answers
• Run discovery sessions to uncover prospect needs and map them to GovPilot capabilities
• Build custom demo environments and proof-of-concept configurations
• Serve as the technical point of contact during competitive evaluations
• Capture and relay product feedback to our product team based on prospect conversations
• Support proposal and pricing discussions alongside sales leadership