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About the role
Key responsibilities & impact- Develop and maintain relationships with existing local government customers to drive engagement and product adoption
- Identify opportunities for upselling and cross-selling additional products and services to meet customer needs
- Conduct regular account reviews, analyze usage data, and provide strategic recommendations to optimize customer value
- Work closely with the customer success team to ensure a seamless customer experience and drive retention
- Partner with sales and marketing teams to develop tailored upsell and cross-sell campaigns
- Negotiate contract renewals, expansion and close new deals while ensuring customer satisfaction
- Stay up-to-date with industry trends, local government challenges, and competitive offerings
Requirements
What you’ll need- Prior experience selling permitting software or related municipal government technology solutions is strongly preferred
- Ability to effectively manage complex, long-duration sales cycles
- 3+ years of experience in account management, customer success, or sales, preferably in GovTech
- Proven track record of driving revenue growth through new business/logos and experience successfully upselling and cross-selling
- Strong understanding of local government operations and procurement processes is a plus
- Excellent communication, presentation, and negotiation skills
- Ability to analyze customer data and derive actionable insights
- Self-motivated, results-driven, and able to work both independently and collaboratively
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and data analytics platforms
Benefits
Comp & perks- Competitive salary
- Unlimited PTO
- Flexible working hours and remote work options
- Comprehensive health, dental, and vision insurance
- Professional development opportunities and learning budget
- Home office and IT budget
- Supportive team environment
- The chance to work on innovative projects with cutting-edge technologies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer successsalesdata analysisupsellingcross-sellingrevenue growthnegotiationpresentation
Soft Skills
communicationself-motivatedresults-drivencollaborative