Cost Analyst
Qualus
Job Level
Mid-LevelSenior
Tech Stack
C++
About the role
- Orchestrate payroll service delivery for customers within the team and ensure seamless execution of tasks of the payroll workbook
- Provide payroll delivery assurance with high quality operational support across continuous payroll, garnishments, payroll policies and controls, compliance controls, payment releases and reporting to local authorities
- Drive continuous process improvement and identify optimization opportunities in country-specific processes
- Handle process deviations, assess impact, and recommend solutions to local and global design authorities
- Own the change order process liaising with external stakeholders, gathering requirements, pricing, implementation, documentation and training
- Maintain SOPs, DWIs, guidelines, and process documentation ensuring consistency across regions
- Develop training materials and provide training to junior and medior team members
- Maintain close communication with key stakeholders including country teams and clients
- Process complex payroll cases and act as first escalation point for operating teams
- Produce timely and accurate payroll in accordance with SD Worx processes, standards and contractual SLAs
- Participate in testing and validation for system updates and configuration changes; assist with system implementations
- Communicate daily with client-designated contacts and external parties when necessary
- Process Year End activities and generate year end statutory reports
Requirements
- 3-5 years of experience in Payroll outsourcing within an enterprise business outsourcing environment
- Knowledge of payroll processes such as continuous payroll through payroll control centre, garnishments, payroll policies and payroll controls, compliance controls payment releases and reporting to the local authorities
- Practical experience with Employee Central Payroll and payroll control centre
- Experience in managing client relationships and delivering payroll services to multinational clients
- Knowledge with Service Level Agreements (SLAs) and KPI measurement and reporting
- Good communication skills and ability to collaborate across teams
- Ability to manage multiple priorities and work under pressure
- Good problem-solving and conflict resolution skills
- High attention to detail and strong organizational skills
- Good communication skills (both verbal and written), fluent in English and Finnish
- Preferred: Experience with SAP SuccessFactors, SAP Payroll, Concur, Workforce Management and integration tooling; experience with inbound and outbound payroll interfaces; certifications such as CPP, CPS or CPM
