Payroll Associate
Deel
Senior HR and Payroll Specialist
SD Worx
full-time
Posted on:
Location: 🇫🇮 Finland
Visit company websiteJob Level
Senior
Tech Stack
C++
About the role
- Lead HR operations BPO services for the SAP MPS (Managed Payroll Services) and BPO service organization
- Ensure delivery assurance and high quality operational support across HR areas (time management, benefits, pensions, insurances, garnishments)
- Orchestrate service delivery for customers and ensure seamless execution of tasks
- Act as subject matter expert providing guidance, mentorship and training to medior team members
- Ensure compliance with local regulations and maintain close collaboration with internal and external stakeholders
- Define and establish global and local standard processes; support design, implementation, and maintenance of global payroll and HR process standards
- Drive continuous improvement by assessing localization activities, managing process deviations, and recommending optimal solutions
- Contribute to local Target Operating Model (TOM) and country-specific operating models; develop operational documentation and training materials
- Support HR transformation projects focused on process optimization, technology enhancements, and employee experience improvements
- Manage maintenance of SOPs, guidelines, and critical process documentation
- Develop and implement training plans for new team members
- Maintain stakeholder communication and monitor industry trends, regulatory changes, and new technologies
- Serve as final escalation point for complex cases and support operating teams to ensure client satisfaction
- Support change order management for internal applications and liaise with third parties for change requests
Requirements
- 5–8 years of experience in HR and Payroll outsourcing within an enterprise business outsourcing environment
- Strong knowledge of HR processes (time tracking, benefits management, pensions, garnishments, insurance)
- Strong knowledge of employee lifecycle management, HR compliance and regulations
- Experience managing client relationships and delivering HR services to multinational clients
- Strong knowledge of Service Level Agreements (SLAs) and KPI measurement and reporting
- Excellent communication skills with ability to work effectively with clients and collaborate across teams
- Ability to manage multiple priorities in a fast-paced environment and meet client needs efficiently
- Ability to work under pressure, prioritize tasks for the team effectively, and ensure high levels of client satisfaction
- Strong problem-solving and conflict resolution skills
- Fluent in English and Finnish (verbal and written)
- Certifications such as CPP, CPS or CPM are a plus
- Experience with SAP SuccessFactors, SAP Payroll, Call Centre technology, HR analytics and automation tools is a plus
- Experience in a Payroll and BPO outsourcing environment is preferred
- Ability to drive continuous improvement and manage process deviations