IT Technical Writer
Transformation Lead LLC
Job Level
JuniorMid-Level
About the role
- As Payroll Executive, you will provide an effective and efficient Payroll service to SD Worx customers across the UK under the governance of SD Worx’s Quality Management System.
- Effectively plan and manage own workload, managing, servicing, and delivering customer payrolls to agreed deadlines.
- Participate in team huddles to ensure risks and issues are highlighted and followed through to closure.
- Identify opportunities to advise and assist other team members, including cover for other team members as and when required.
- Validate and input all data received to agreed SLAs.
- Check input data and make all relevant corrections before the live run
- Handle routine, non-routine and complex customer queries regarding payroll and HR related issues, including liaising with both internal and external contacts.
- Manage all aspects of Tax Year end processing for customers.
- Communicate effectively to customers (internal & external).
- Manage and support the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time.
- Provision and delivery of their performance statistics, including root cause to the Team Manager to meet reporting requirements.
- Support the Team Manager in creating the RCA documentation.
- Recognise and promote opportunities for Added Value Services.
- Compliance with statutory regulations and provide guidance to customer and colleagues.
- Demonstrate good knowledge of legislation and products.
- Maintain Standard Operating Processes and update with changes.
- Take responsibility for own personal development plan in line with Company objectives and values
Requirements
- Minimum 2 years payroll experience, ideally in a bureau environment
- Attention to detail with the ability to analyse data
- Demonstrable customer service skills via telephone, and other forms of communication
- Demonstrable knowledge of PC literacy and software usage ideally including Word and Excel
- High level knowledge of payroll legislation, including Tax, NI, SSP and SMP
- Time and workload management
- Demonstrate the ability to identify risks, issues and problems proactively and timely
- Critical thinking and problem solving
- Experience within a customer service environment
