SD Wheel

AI Engineer

• Design, develop, and deploy AI solutions that enhance business performance and customer experience
• Own key components of AI infrastructure, from data pipelines to model deployments
• Collaborate with cross-functional teams to identify automation and optimization opportunities
• Optimize and monitor AI systems for scalability and performance
• Mentor junior team members and provide technical leadership in AI development practices
• Support management in evaluating AI vendors, tools, and frameworks for future initiatives.

Customer Support

• Lead a division within Customer Service including Returns, Social Media, and Reviews/Feedback
• Act as a liaison to resolve customer complaints, orders, errors, account questions, and billing issues
• Monitor and supervise overall customer service interactions
• Actively coach other customer service team members
• Lead daily meetings and ensure efficient service standards

Customer Service Lead

Frontend Engineer

• Build strong relationships with aspiring developers by providing mentoring and technical support
• Supports management as a key contributor to fellow developer’s performance reviews
• Codes 60% of the time and mentors team members for the other 40%
• Make technical decisions that apply to the current and future code base by promoting best coding practices with design and implementation
• Participate actively in the code review/release and deployment processes
• Upholds coding standards and creates new standards when necessary
• Use metrics to identify and create projects/solutions that move the company forward
• Take ownership of the design and code of key components of the code base and new company initiatives
• Hosts successful sprint refinement and planning as well as owns the daily/weekly sprint board management
• Interviews potential developer candidates and participates in the successful onboarding of new hires
• Communicate technical information effectively to all levels and divisions of the organization
• Provide guidance to project managers when obstacles appear
• Stay up to date with relevant technologies and self-educate when necessary
• When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

AI Engineer

Customer Service Lead

Senior Web Developer