SD Solutions

Technical Support Engineer, AI-native GRC

SD Solutions

full-time

Posted on:

Location Type: Office

Location: Georgia • United States

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Tech Stack

AWSAzureCloudGoogle Cloud PlatformSQL

About the role

  • Manage technical support tickets via Zendesk: classify, reproduce, troubleshoot, and escalate as needed.
  • Provide timely, high-quality responses to internal and external users.
  • Ensure smooth ticket handover between global regions and maintain clean communication threads.
  • Collaborate with Product, R&D, and Application teams to analyze and resolve issues.
  • Monitor product health via logs and assist in incident triage when required.

Requirements

  • 2+ years of experience in a Technical Support Engineer or SaaS Support role.
  • Strong understanding of Cloud Environments – experience with AWS, GCP, or Azure
  • Hands-on experience with SQL, APIs (JSON), and log analysis.
  • Experience with Zendesk, Jira, or similar tools.
  • Excellent English communication skills – written and verbal.
  • Strong ownership, attention to detail, and ability to work independently.
Benefits
  • Health insurance
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLAPIslog analysisCloud EnvironmentsAWSGCPAzure
Soft Skills
communicationownershipattention to detailindependence