Customer Support Representative
Script Care, Ltd.
full-time
Posted on:
Location Type: Office
Location: Austin • Texas • United States
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About the role
- Work with Customer Support Manager to set goals and objectives
- Handle inbound calls regarding plan inquiries and documentation regarding pharmacy issues from members, clients, providers, pharmacies, and other inquiries
- Provide timely responses to routine inquiries on multiple products from members, providers, pharmacies, and employer groups
- Enter data accurately and timely into industry software
- Ensure that customer service performance standards and guarantees are met
- Utilize various company databases to access member information
- Assist and support other duties as determined by the Customer Support Manager and the Quality Assurance Director
Requirements
- High school diploma or equivalent; college degree preferred
- Customer service and inbound call center experience required
- Pharmacy Technician certification helpful
- Proficient in Microsoft Office suite and industry related software programs
- Bilingual in Spanish/English advantageous
- Ability to work flexible hours pursuant with industry demand
- High attention to detail and able to work in a fast-paced environment
Benefits
- Health insurance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceinbound call center experiencedata entryMicrosoft Officepharmacy software
Soft Skills
attention to detailability to work in a fast-paced environmentflexibility
Certifications
Pharmacy Technician certification