Script Care, Ltd.

Customer Support

• Work with Customer Support Manager to set goals and objectives
• Handle inbound calls regarding plan inquiries and documentation regarding pharmacy issues from members, clients, providers, pharmacies, and other inquiries
• Provide timely responses to routine inquiries on multiple products from members, providers, pharmacies, and employer groups
• Enter data accurately and timely into industry software
• Ensure that customer service performance standards and guarantees are met
• Utilize various company databases to access member information
• Assist and support other duties as determined by the Customer Support Manager and the Quality Assurance Director

Customer Support Representative