Director of Customer Experience
Mercury
Customer Support Agent
Scribe
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- About Scribe: documentation platform used by over 4 million users and many Fortune 500 customers
- Help resolve user queries (mostly email), recommend solutions, and become product expert
- Collaborate with engineers and product managers to solve problems and improve product usability
- Remote-friendly role with teammates around the world
- Success requires natural communication, positive attitude, willingness to learn and investigate
- Encourages applicants passionate about helping people
- Equal Opportunity and Affirmative Action Employer
Requirements
- Excellent English communication skills, both written and verbal
- Ability to work in a team environment
- Strong problem-solving and analytical skills
- Familiarity with both Mac and Windows operating systems
- Ability to adapt and follow through extensive amounts of information on a weekly basis
- 4+ years of experience in Software Customer Support
- Understanding of how to optimize support processes and improve efficiency
- You are comfortable working with Zendesk or similar CRM products
- Bonus: Experience in subscription-based billing Customer Support
- Bonus: Bachelor's degree in Computer Science, Communications, or a related field
