ScreenPoint Medical

Compliance

• Lead global submissions and registrations for new and existing products, with a primary focus on international markets (APAC, LATAM, Middle East and Africa)
• Advise the business on "where and when" to launch.
• Define efficient regulatory strategies, prioritizing markets based on commercial impact and regulatory complexity.
• Streamline regulatory processes, maximizing the reuse of technical documentation and approvals to minimize workload and increase speed-to-market.
• Monitor the evolving global landscape, assess the impact of regulatory changes, and provide clear guidance to engineering teams regarding product updates.
• Act as the primary regulatory point of contact for external partners (distributors, authorized representatives) and internal teams, ensuring priorities and timelines are perfectly aligned.

Regulatory Affairs Officer

Customer Success Manager

• Act as the primary point of accountability for customer success, satisfaction, retention, and long-term value realization.
• Drive gross retention and net revenue retention by ensuring customers adopt, expand, and fully realize the clinical and operational value of ScreenPoint’s solutions.
• Identify expansion, upsell, and cross-sell opportunities in partnership with Sales, based on customer goals, usage patterns, and maturity.
• Monitor customer health indicators and identify early risk signals, develop mitigation plans, and proactively intervene before issues escalate.
• Deliver Executive Business Reviews (EBRs) that articulate clinical and operational outcomes, value delivered, and future opportunities.
• Deliver high-impact clinical training for breast radiologists and clinical teams (virtual and onsite).
• Collect, synthesize, and communicate customer feedback to Product, Engineering, Sales, and Marketing.
• Partner cross-functionally to ensure seamless customer experiences from pre-sales through renewal.