Define and Lead Product Strategy
Own the product vision, strategy, and roadmap for customer financing within the direct-to-consumer sales platform across customer and employee experiences.
Define how customer facing flows and internal tooling work together to support assisted checkout, financing support, and exception handling.
Translate business goals (conversion, approval rate/speed, risk tolerance, revenue) into clear product outcomes and prioritized initiatives.
Navigate evolving partnerships to formulate concrete, executable plans.
Own Financial Services & Partner Integrations
Lead the integration of third-party financial services providers (e.g., lenders, banks, fintechs, payment processors) into the transaction flow.
Define product requirements for financing offers, credit applications, approvals, disclosures, contracts, and funding workflows.
Serve as the primary product counterpart to external partners, aligning roadmaps, APIs, SLAs, and release plans.
Customer-Centric Checkout & Transaction Design
Design and optimize the financing experience, balancing customer simplicity with financial, legal, and operational requirements.
Act as a customer advocate to reduce friction, increase transparency, and improve approval and completion rates.
Partner with design and UX teams to ensure financing and payment experiences are intuitive and trustworthy.
Employee Experience & Internal Tooling Ownership
Define the internal tools and workflows that enable employees to shepherd customers through checkout and financing, including:
Viewing customer application status and financing options
Assisting with incomplete or stalled applications
Managing exceptions, errors, and manual reviews
Supporting compliance, disclosures, and customer communications
Partner with sales, customer support, and operations teams to deeply understand frontline needs and pain points.
Design tools that balance speed, clarity, compliance, and auditability, while minimizing operational burden.
Cross-functional Leadership
Collaborate closely with engineering, finance, legal, compliance, risk, and operations to deliver secure and compliant financial capabilities.
Act as a trusted advisor to senior stakeholders, clearly communicating tradeoffs, dependencies, and business impact.
Align internal teams and external partners around shared outcomes and timelines.
Technical & Platform Stewardship
Partner with engineering to deliver scalable, reliable, and secure systems, leveraging APIs, event driven architectures, and data integrations.
Ensure transaction logic, order state management, and financial data flows are resilient and auditable.
Influence architectural decisions while maintaining clear ownership boundaries with engineering leaders.
Operationalize & Measure Success
Support rollout, monitoring, and iteration of financial services capabilities across markets and channels.
Define and track KPIs such as conversion rate, financing attachment rate, approval rate, drop-off points, and partner performance.
Use data and insights to continuously improve the checkout and financing experience.

Requirements

8+ years of product management experience, with a strong emphasis on technical platforms or complex integrations.
Demonstrated success delivering checkout, payments, financing, or transactional systems in a DTC, ecommerce, automotive, or fintech context.
Experience working directly with external financial services or payment partners is strongly preferred.
Direct-to-consumer vehicle sales or order-to-delivery experience is a plus.
Strong understanding of system architecture, APIs, and data integration patterns.
Experience with enterprise scale systems such as order management, payments platforms, CRM, ERP, or financial services platforms.
Bachelor’s degree in Computer Science, Business, Engineering, or a related field required.
MBA or advanced technical degree preferred.

Benefits

Competitive insurance including:
Medical, dental, vision and income protection plans
401(k) program with:
An employer match and immediate vesting
Generous Paid Time Off including:
20 days planned PTO, as accrued
40 hours of unplanned PTO and 14 company or floating holidays, annually
Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product strategycheckout systemspayments systemsfinancing systemssystem architectureAPIsdata integrationKPI trackingfinancial data flowstransaction logic

Soft Skills

cross-functional leadershipcustomer advocacycommunicationcollaborationproblem-solvingstrategic thinkingstakeholder managementadaptabilityanalytical thinkingteam alignment

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in BusinessBachelor’s degree in EngineeringMBAadvanced technical degree