Client Support Advisor – Social Security
Scottish Development International
full-time
Posted on:
Location Type: Hybrid
Location: Galashiels • United Kingdom
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Salary
💰 £33,754 - £36,612 per year
About the role
- Deliver a face-to-face service to support clients across the Scottish Borders Local Authority area
- Build rapport and help people understand the benefits they may be entitled to and how to access them through tailored one-to-one support
- Travel and work across neighbouring Local Authority areas to meet client demand
- Treat all clients with dignity, fairness and respect
- An ambassador for Social Security Scotland by providing a visible presence across the local area
Requirements
- Excellent communication skills to listen to clients and clearly explain the benefits they may be entitled to
- Good attention to detail to support clients through the application process and any follow up actions relating to their case
- Motivated, with the ability to travel to carry out home and outreach visits
- Able to work independently as well as part of a team
- Independent and confident managing your own workload and diary to make the most of your day
- Provide accurate advice to clients; personally escalate complex enquiries and complaints and signpost clients to additional support they may be entitled to
- Ability to create and maintain strong relationships with local bodies to continuously improve the quality of service
- Deal with clients sensitively and appropriately and uphold values of dignity, fairness and respect
- Awareness of the benefits Social Security Scotland deliver and to signpost to other support organisations when appropriate. Relevant training will be provided.
Benefits
- A supportive and inclusive working environment
- A wide range of employee benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent communication skillsattention to detailmotivatedindependentconfidentability to work as part of a teamability to create and maintain relationshipssensitivityability to provide accurate adviceability to manage workload