SCOPE Eyecare & Healthcare

Business Systems Analyst – Integration, Process & Automation

SCOPE Eyecare & Healthcare

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Tech Stack

ERP

About the role

  • Analyse and deliver business process, integration, and automation solutions aligned to business objectives and continuous improvement initiatives
  • Collaborate with business stakeholders to elicit, document, validate, and prioritise process and integration requirements
  • Analyse existing end-to-end business processes to identify inefficiencies, risks, and opportunities for automation and optimisation
  • Identify and document system integration touchpoints, dependencies, and impacts across ERP, CRM, and related platforms
  • Define integration-aware requirements including: Data flows and transformations, System triggers and events, Error handling and exception scenarios
  • Design and document future-state processes with automation considered by default
  • Create and maintain high-quality documentation, including: Process maps and flow diagrams, Functional and integration requirements, Business rules and assumptions
  • Act as a key liaison between the business and Technology and IS teams to ensure clear communication and alignment throughout change initiatives
  • Support delivery teams by providing clarification during implementation without owning technical design or build
  • Provide expert guidance and support to business users, including process walkthroughs and training support
  • Contribute to the automation and integration of existing and new systems
  • Provide regular progress updates and weekly RAG status reporting to management

Requirements

  • Degree in Computer Science, Information Systems, or a related discipline (or equivalent experience)
  • Minimum of 3 years’ experience in a Business Systems Analyst or similar role
  • Strong experience in business process analysis and stakeholder engagement
  • Proven experience working across multiple integrated systems
  • Ability to identify and define automation opportunities within business processes
  • Strong analytical and structured problem-solving skills
  • Experience producing clear, well-structured requirements and process documentation
  • Ability to manage multiple initiatives and priorities simultaneously
  • Strong written and verbal communication skills
  • Experience working with ERP, CRM platforms, Workflow / Automation software
  • Experience with event based automation
  • Exposure to system integration approaches (APIs, middleware, iPaaS)
Benefits
  • Scope provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business process analysissystem integrationautomation solutionsdata flowserror handlingprocess documentationevent based automationAPImiddlewareiPaaS
Soft Skills
stakeholder engagementanalytical skillsproblem-solving skillscommunication skillsprioritizationcollaborationclarificationtraining supportdocumentation skillschange management