Field Service Manager
Scientific Games
full-time
Posted on:
Location Type: Office
Location: Colorado • Illinois • United States
Visit company websiteExplore more
About the role
- Responsible for all field service operations in Texas, Colorado, Ohio, and Illinois
- Oversee warehousing operations in Texas, both in Houston and Dallas
- Manage shipping, receiving, and verifying all equipment in inventory
- Establish and maintain knowledge of all lottery games, hardware, software, supplies, and equipment
- Communicate value of services and match products with customer needs
- Build and maintain strong customer relationships
- Collaborate with multiple departments to meet company goals
- Identify both long- and short-term strategies/goals
- Analyze data, prepare reports, and deliver presentations on performance and field activities
- Manage incidents in field operations
- Assist in developing field operational projects
- Recruit, develop, and support the team with training and feedback
- Implement field service policies and procedures
- Monitor and support sites/departments budget
- Ensure proper use and service of company vehicles and equipment
- Conduct regular site visits and phone calls to ensure service quality
- Maintain accurate inventory levels of equipment and supplies
- Diagnose hardware and software issues
Requirements
- Associate’s degree or equivalent work experience
- Two to four years experience as a successful leader
- Excellent interpersonal, verbal, and written communications skills
- Exceptional customer satisfaction skills
- Have demonstratable leadership skills
- Proven self-starter with motivation and ability
- Organization and time management skills that enable effective multitasking
- Maintain an escalation on-call status
- Occasional ladder climbing
- Ability to regularly lift or move 35 pounds or more
- Pass a background check, drug test, and have a clean driving record
- Ability to pass a DOT certification and drug test
- Ability to travel overnight
Benefits
- Health insurance
- Retirement plans
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
inventory managementdata analysisreport preparationhardware diagnosissoftware diagnosisfield service operationsproject developmentbudget monitoringshipping and receivingcustomer relationship management
Soft Skills
interpersonal skillscommunication skillsleadership skillscustomer satisfactionorganization skillstime managementmultitaskingself-startermotivationteam development
Certifications
Associate’s degreeDOT certification