Scientific Games

Field Engineer

• The Certified Field Service Technician II is responsible for the assembly, preventative maintenance, training, and service on Lottery equipment both in our facility and at the customer location.
• Provide day-to-day maintenance of our Lottery equipment.
• Train at retail location to provide them understanding of equipment usage and functionality.
• Travel to retail locations may require overnight trips to different site locations.
• Stage, assemble, and maintain all lottery equipment in accordance with the Field Service Standards and procedures.
• Perform extensive field repair functions with little or no supervision on SCIQ Lottery equipment.
• Perform diagnosis for scheduled and unscheduled service calls.
• Interact with customers, retailers, and management.
• Train retail employees on the functionality on all lottery equipment.
• Adapt to a fast-paced environment.
• Communicate problems with management.
• Identify, troubleshoot, and repair any lottery equipment problems in accordance to the Field Service Protocol.
• Complete site surveys from a field service perspective as well as a marketing placement aspect.
• Ability to learn and have an understanding of our Instant Product line.
• Assist the retail location with any questions or concerns they have with our equipment.
• Communicate any new features, games, or products that are supported.
• Ability to perform vehicle management on their company-provided vehicle.
• Work with other departments in support of site sales and support goals.
• Travel to lottery locations and corporate locations on an as-needed basis.
• Other duties as assigned.