Scientific Games

Account Manager

• Serve as the primary liaison for lottery customers, developing and strengthening client relationships to ensure alignment with their objectives and enhance program success.
• Build trust and credibility with customers by understanding their unique business needs and tailoring loyalty program strategies accordingly.
• Actively communicate program performance, opportunities for improvement, and updates to stakeholders to ensure transparency and alignment.
• Facilitate open and proactive communication with both internal and external stakeholders, keeping them informed on program developments, performance, and new initiatives.
• Develop and implement strategies that drive player engagement, increase participation, and meet key performance objectives.
• Collaborates with cross-functional teams to ensure seamless execution of program, promotions, and system enhancements.
• Continuously assess program effectiveness, refining approaches based on data insights and client feedback.
• Oversee daily operations, including overseeing account management processes, rewards fulfillment, and player support.
• Coordinate with IT and support teams for ongoing platform maintenance and updates, minimizing downtime and enhancing user experience.
• Analyze financial reports and adjust program activities based on budget performance, in accordance with contractual requirements, providing regular financial updates to customers and internal stakeholders.

Digital Account Manager