Scientific Games

Field Service Technician

Scientific Games

full-time

Posted on:

Location Type: Office

Location: McCook • Illinois • United States

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Tech Stack

Assembly

About the role

  • The Certified Field Service Technician II is responsible for the assembly, preventative maintenance, training, and service on Lottery equipment both in our facility and at the customer location.
  • Provide day-to-day maintenance of our Lottery equipment.
  • Train at retail location to provide them understanding of equipment usage and functionality.
  • Travel to retail locations may require overnight trips to different site locations.
  • Stage, assemble, and maintain all lottery equipment in accordance with the Field Service Standards and procedures.
  • Perform extensive field repair functions with little or no supervision on SCIQ Lottery equipment.
  • Perform diagnosis for scheduled and unscheduled service calls.
  • Interact with customers, retailers, and management.
  • Train retail employees on the functionality on all lottery equipment.
  • Adapt to a fast-paced environment.
  • Communicate problems with management.
  • Identify, troubleshoot, and repair any lottery equipment problems in accordance to the Field Service Protocol.
  • Complete site surveys from a field service perspective as well as a marketing placement aspect.
  • Ability to learn and have an understanding of our Instant Product line.
  • Assist the retail location with any questions or concerns they have with our equipment.
  • Communicate any new features, games, or products that are supported.
  • Ability to perform vehicle management on their company-provided vehicle.
  • Work with other departments in support of site sales and support goals.
  • Travel to lottery locations and corporate locations on an as-needed basis.
  • Other duties as assigned.

Requirements

  • Must have a high school diploma or equivalency.
  • Thorough understanding of all areas of computer software and hardware technologies
  • Must have strong communication, group presentation and interpersonal skills
  • Ability to convey thoughts, ideas and training materials to all participants.
  • Bilingual a plus
  • Excellent customer service skills
  • Ability to compile and analyze statistical information
  • Ability to quickly learn and understand new technologies
  • Must possess a valid driver’s license for the state in which you are based
  • Advanced mechanical assembly skills
  • Strong problem solving and resolution skills
  • Ability to lift 30 lbs
  • Ability to work in a team-office environment
  • Ability to operate office equipment, but not limited to, personal computer and telephone
  • Ability to sit, stand, bend, stretch at a minimum of 50% of the time for any or all of the movements described
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mechanical assemblydiagnosistroubleshootingrepairpreventative maintenancefield service standardscomputer software technologiescomputer hardware technologiesstatistical analysisvehicle management
Soft Skills
communicationinterpersonal skillsgroup presentationcustomer serviceproblem solvingteamworkadaptabilitytraininganalytical skillsbilingual
Certifications
high school diplomavalid driver's license