Senior Professional Services Technical Consultant
ScienceLogic
full-time
Posted on:
Location Type: Remote
Location: Virginia • United States
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Job Level
About the role
- Provide remote or onsite consulting services and support to ScienceLogic customer with a focus on high quality, accuracy and customer satisfaction
- Perform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances as they relate to the ScienceLogic suite of products
- Work closely with customer’s technical and management staff and act as subject matter expert for ScienceLogic products
- Handle customer work activities via on-site and remote as required. (On-site client work may be full time).
- Handle on-site work solely as a SME and Technical Consultant in ScienceLogic implementation activities
- Act as the internal customer advocate for problem resolution, new product features, and future product direction
- Record all activity in the department’s ticketing system
- Use and create knowledgebase articles based on field incidents, and/or common or critical issues
- Adhere to ScienceLogic Professional Services best practices
- Participate in departmental projects
- Provide leadership and direction for your customer regarding the ScienceLogic product suite
- Creative person who looks for new and innovative ways to resolve problems
- Document and record all activity and communication with customer in person, over telephone and email according to departmental standards of quality
- Support and provide consulting services to our customer’s IT standards (etc. support customer processes, Security Audits, Change Management procedures)
Requirements
- Effective team player willing to assist others when needed
- Proven experience with implementation of enterprise level network management or application performance products
- Process driven and proactive mindset; continuous improvement
- Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices
- Have exceptional troubleshooting and customer-handling skills; flexible and willing to learn new technologies
- Excellent written and verbal communication skills
- 5+ years’ experience supporting/using enterprise class infrastructure monitoring platforms
- 5+ years Linux operating system experience
- 5+ years Database query experience
- 5+ years of experience with SNMP and vendor MIB architecture
- 5+ years of experience configuring SNMP trap and/or Syslog alerts
- Strong knowledge of PowerShell, WMI, XML/SOAP, API
- Experience with ITSM, EMS/NMS Systems (EM7, Solarwinds, IBM NetCool/Tivoli Nagios, HP OpenView or similar) and SNMP is a major plus.
- Self-motivated with the ability to maintain a positive and cooperative attitude in sometimes stressful situations
- Strong leadership skills with the ability to prioritize competing project timelines
Benefits
- Comprehensive medical, dental and vision plans
- 401(k) plan with employer match
- Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize
- Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization
- 5-year Service Milestone Sabbatical
- Paid parental leave
- Generous employee referral bonus program
- Pet insurance
- HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
- Regular virtual company-wide events, including cooking classes, yoga, meditation and more
- The opportunity to learn and develop from some of the best and brightest minds in the industry!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LinuxDatabase querySNMPMIB architectureSNMP trap configurationSyslog alertsPowerShellWMIXMLAPI
Soft Skills
team playertroubleshooting skillscustomer-handling skillsflexibilitywritten communicationverbal communicationleadership skillsproactive mindsetpositive attitudeproblem-solving