Schurz Communications

Business Development Rep

• Engage inbound and outbound leads generated by marketing campaigns
• Qualify prospects based on predefined criteria
• Execute structured, multi-touch outreach sequences across phone, email, and LinkedIn
• Conduct high-volume outbound activities daily to cold prospects
• Schedule discovery calls and meetings for the Account Executive (AE) team
• Ensure accurate and timely CRM updates on lead status
• Re-engage dormant and recycled leads with fresh messaging
• Support account-based outbound efforts and custom outreach to high-priority targets
• Capture and document insights from prospect conversations
• Maintain accurate records in our CRM (Salesforce) and other tools

Business Development Representative

Solutions Engineer

• Own the end-to-end lifecycle of Enterprise and Wholesale B2B products, from concept through launch and ongoing optimization
• Identify market opportunities across the full B2B portfolio, including fiber-based solutions such as DIA, Metro-E, Wavelengths, Backhaul, Dark Fiber and custom connectivity
• Define product roadmaps aligned with company growth objectives and network capabilities
• Translate customer and market requirements into clear product definitions and pricing models and service specifications
• Conduct market research and competitive analysis
• Engage directly with enterprise customers, carriers, hyperscalers, and partners
• Support strategic customer engagements and RFP responses
• Develop business cases and pricing strategies
• Ensure products meet revenue and margin targets
• Monitor product performance and lifecycle health
• Serve as the primary liaison between Sales, Engineering, Operations, Marketing, and IT
• Ensure feasibility and scalability of products
• Lead product launches and sales enablement
• Act as a subject matter expert for complex deals
• Define service standards and SLAs
• Track KPIs and drive continuous improvement

Product Solutions Manager

Analyst

• Monitor all essential and available elements within the network for degradation that are or could be potential customer and/or infrastructure impacting issues
• Act as first alert response for incident identification to resolution
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner
• Follow all proper escalation protocols with gross attention to detail and timing
• Coordinate communication to customers as dictated and all other stakeholders. This may be through social media, Network Status Maps/Pages, Text, Calls, or other prescribed methods
• Gather all applicable data for analytics
• Provide reporting on analytics in described fashion. This may be daily, weekly, monthly reporting or database loading for Dashboards for various levels of the company
• Be responsive to requests from coordinating parties, employees, customers, etc.
• Assist Technical Support as needed and directed for added support availability
• Perform coordination between all involved stakeholders for event management, whether for planned activity or incident identification and recovery

NOC Analyst 1

Systems Engineer

• Design, configure, and maintain BSS platforms including CRM, billing, product catalog, provisioning, service activation, inventory systems and workflow tools.
• Integrate internal systems and third-party applications using APIs, webhooks, and middleware and scripts.
• Automate service provisioning, activation, and billing workflows for broadband, VoIP, and IPTV services.
• Ensure data integrity and synchronization between CRM, NMS, and billing platforms.
• Troubleshoot system-level issues and ensure timely resolution.
• Collaborate with Sr Business Process Manager, Finance, Network Engineering, Network Operations, and Customer Experience and Marketing teams to define and implement business workflows.
• Participate in vendor evaluations and implementations of BSS tools.
• Participate in system architecture design, release planning, and performance optimization efforts.
• Create and maintain system documentation, workflows, data models, and change logs.
• Assist with user acceptance testing (UAT), change control, and system upgrades.
• Troubleshoot system issues and coordinate resolution with vendors as needed.
• Support reporting and analytics by exposing key system data to BI tools or warehouses.
• Contribute to cybersecurity compliance and access control settings.
• Other duties and projects as assigned.

Business Development Representative

Product Solutions Manager

NOC Analyst 1

BSS Systems Engineer