Schurz Communications

Analyst

• Monitor all essential and available elements within the network for degradation that are or could be potential customer and/or infrastructure impacting issues
• Act as first alert response for incident identification to resolution
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner
• Follow all proper escalation protocols with gross attention to detail and timing
• Coordinate communication to customers as dictated and all other stakeholders. This may be through social media, Network Status Maps/Pages, Text, Calls, or other prescribed methods
• Gather all applicable data for analytics
• Provide reporting on analytics in described fashion. This may be daily, weekly, monthly reporting or database loading for Dashboards for various levels of the company
• Be responsive to requests from coordinating parties, employees, customers, etc.
• Assist Technical Support as needed and directed for added support availability
• Perform coordination between all involved stakeholders for event management, whether for planned activity or incident identification and recovery

NOC Analyst 1

Systems Engineer

• Design, configure, and maintain BSS platforms including CRM, billing, product catalog, provisioning, service activation, inventory systems and workflow tools.
• Integrate internal systems and third-party applications using APIs, webhooks, and middleware and scripts.
• Automate service provisioning, activation, and billing workflows for broadband, VoIP, and IPTV services.
• Ensure data integrity and synchronization between CRM, NMS, and billing platforms.
• Troubleshoot system-level issues and ensure timely resolution.
• Collaborate with Sr Business Process Manager, Finance, Network Engineering, Network Operations, and Customer Experience and Marketing teams to define and implement business workflows.
• Participate in vendor evaluations and implementations of BSS tools.
• Participate in system architecture design, release planning, and performance optimization efforts.
• Create and maintain system documentation, workflows, data models, and change logs.
• Assist with user acceptance testing (UAT), change control, and system upgrades.
• Troubleshoot system issues and coordinate resolution with vendors as needed.
• Support reporting and analytics by exposing key system data to BI tools or warehouses.
• Contribute to cybersecurity compliance and access control settings.
• Other duties and projects as assigned.

NOC Analyst 1

BSS Systems Engineer