Schreiber Foods

Customer Support

• Responsible and accountable for providing exceptional customer service as the primary point of customer contact.
• Provide assistance to customers in order to resolve questions, issues, inquiries and complaints.
• Cultivate and maintain positive customer relationships.
• Work as a team with Sales to develop, maintain and grow customer accounts.
• Serve as a liaison between the customer and internal departments.
• Responsible for support of the Sales efforts for customers.
• Understand voice of customer and work cross-functionally within Schreiber to understand programs and policies to meet customers’ needs.
• Comprehensive follow through internally to ensure effortless customer experiences.
• Build internal relationships and gain an understanding of key business processes in order to effectively communicate and execute to customer expectations.
• Communicate appropriate results through dashboards and other metrics to demonstrate results and opportunities.
• Provide timeline information necessary to all internal Schreiber departments to meet customer requests (i.e., forecasting, quality, etc.).
• Assist with customer processes including bids as well as commercializing and launching new products.
• Develop product knowledge to ensure thorough understanding of all product category offerings to customers.
• Actively contribute to cross-functional projects and key initiatives that align with and advance company strategy and long-term goals.
• Together with the leadership team, ensure compliance with Food Safety and Food Quality Plans, in addition to customer requirements.
• Interpret and communicate customer requirements to plant production and/or support groups.
• Establish and Audit PCPs, CCPs and Standard Operating Procedures to define and monitor processes, to ensure customer requirements are met.
• Review incidents during which the procedures are not met, and determine appropriate corrective action for partners failing to follow standard procedures.

Customer Experience Analyst

Procurement

• Guarantee Compliance with Contractual Milk Quality Standards
• Define and Manage Strategic Milk Supply Agreements
• Drive ESG Integration in Milk Sourcing Practices
• Drive Continuous Improvement Initiatives Across Key Procurement Categories
• Ensure Timely Reporting of Milk Market Data and Operational KPIs
• Foster Team Development and Embed Corporate Culture

Milk Sourcing Manager

Site Reliability Engineer

• Participate in helping implement strategies to enhance the reliability and lifespan of equipment and systems.
• Interpret failure data and coordinate initiatives to reduce downtime.
• Work with maintenance teams to create predictive maintenance schedules.
• Work closely with skilled engineers and contribute to projects that have a direct impact on operations and success.
• Participate in the company Internship Program (Executive Speakers, Social & Networking Events, Career Branding & Professional Development).
• Complete real-world engineering projects and attend team meetings.

Customer Experience Analyst

Milk Sourcing Manager

Reliability Engineer and Maintenance Intern