Schema App

Customer Success Manager

• Own more complex customer relationships and operate as a trusted advisor to senior stakeholders
• Develop engagement strategies that align to customer goals, organizational structure, and business priorities
• Create and execute customer success plans with measurable business objectives and KPIs
• Monitor customer health, identify risks early, and lead mitigation strategies to ensure long-term success
• Own renewal strategy, forecasting, and customer communications throughout the contract lifecycle
• Lead strategic business reviews that demonstrate ROI, business impact, and progress toward customer goals
• Gather, synthesize, and communicate customer feedback to Product and internal stakeholders

Enterprise Customer Success Manager