Enterprise Customer Success Manager

Schema App

Enterprise Customer Success Manager at Schema App managing complex customer relationships and driving net revenue retention strategies. Collaborating with senior stakeholders to ensure long-term success and customer satisfaction.

Posted 6/23/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$75,000 - CA$85,000 per yearWebsite

About the role

Key responsibilities & impact

Own more complex customer relationships and operate as a trusted advisor to senior stakeholders
Develop engagement strategies that align to customer goals, organizational structure, and business priorities
Create and execute customer success plans with measurable business objectives and KPIs
Monitor customer health, identify risks early, and lead mitigation strategies to ensure long-term success
Own renewal strategy, forecasting, and customer communications throughout the contract lifecycle
Lead strategic business reviews that demonstrate ROI, business impact, and progress toward customer goals
Gather, synthesize, and communicate customer feedback to Product and internal stakeholders

Requirements

What you’ll need

Experience in managing customer relationships
Deep expertise in Schema App's platform, schema markup, knowledge graphs, SEO, and AI-powered search
Ability to engage confidently with senior leaders and decision-makers
Strong understanding of contracts, timing, ROI, and customer buying dynamics

Benefits

Comp & perks

Great benefits for health & wellness, and your coverage starts as soon as you do
RRSP matching!
Flex days to re-energize on top of vacation days and you don’t work on your birthday
The Culture Club keeps our virtual team connected through fun and innovative events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success plansKPI developmentrisk mitigation strategiesrenewal strategyforecastingschema markupknowledge graphsSEOAI-powered search

Soft Skills

customer relationship managementengagement strategiescommunicationstakeholder managementstrategic thinking