Telephone Customer Service Representative – Full-time, Part-time
Schülerhilfe GmbH & Co. KG
part-time
Posted on:
Location Type: Office
Location: Gelsenkirchen • Germany
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About the role
- You are the first point of contact for all our prospective customers/parents across Germany, advising on tutoring and scheduling/coordinating consultation appointments at our locations
- Handling incoming and outgoing e-mails
- Arranging language courses
- Maintaining customer records and master data
Requirements
- Completed vocational training is desirable but not required
- Enjoy communicating and have a friendly demeanor
- Proficient with PC use and telephone systems
- Excellent German language skills; additional languages are welcome
- Fluent in English
- Career changers welcome
Benefits
- Attractive bonus payments and weekend pay supplements
- Long-term flexible scheduling to support work–life balance (monthly duty roster)
- Evening-only shifts possible (15:00–22:00)
- Overtime compensation or payout available
- Remote/mobile work possible
- Corporate benefits
- Employer contributions to employee savings plans (Vermögenswirksame Leistungen)
- Comprehensive and welcoming on-site onboarding
- Individual training and coaching
- Unlimited water, coffee and tea, plus a wide selection of subsidized lunch menus
- Regular company events (summer party, Christmas party)
- Easily accessible by public transport and car, with free parking
- A culture of appreciation with a respectful and good-humored working atmosphere
- Work for the market leader in professional tutoring
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer record managementdata maintenanceschedulinglanguage course arrangement
Soft skills
communicationfriendly demeanorcustomer serviceinterpersonal skills
Certifications
vocational training