Schülerhilfe GmbH & Co. KG

Customer Support

• You are the first point of contact for all our prospective customers/parents across Germany, advising on tutoring and scheduling/coordinating consultation appointments at our locations
• Handling incoming and outgoing e-mails
• Arranging language courses
• Maintaining customer records and master data

Telephone Customer Service Representative – Full-time, Part-time

Manager

• Establishing and growing the business
• Networking
• Recruiting and leading staff
• Potential expansion and management of multiple locations

Tutoring Center Manager, Career Changers

Account Manager

• Management of 10–15 Schülerhilfe centers, including staff leadership
• Recruitment and selection of employees
• Onboarding, training and coaching of staff
• Ensuring the implementation of Schülerhilfe concepts
• Responsibility for the revenues and performance of the region
• Budget control and accountability
• Implementation of ISO standards and assurance of teaching quality
• Identifying new sites for expansion

Regional Manager – Weilburg/Koblenz area

• Gewissenhafte und präzise Bearbeitung aller telefonischer und schriftlicher Anfragen als direkter Ansprechpartner unserer Kunden
• Analyse der Bedürfnisse unserer Kunden per Telefon und darauf basierende Erstellung von Angeboten
• Aufnahme von Kundenbeschwerden und Finden von passenden Lösungen
• Enge Zusammenarbeit mit unseren Dozenten und der Neukundengewinnung
• Durchführung von Kundenzufriedenheitsanalysen
• Stammdatenpflege unserer Kunden

Mitarbeiter Kundenservice

Sales

• Conduct telephone consultations and sales calls with prospective customers (NO cold calling)
• Prepare quotes based on customer needs and finalize contracts
• Coordinate trial lessons and conduct feedback discussions
• Communicate with prospects via email and WhatsApp

Sales Representative – Junior Sales Manager (no cold calling)

Affiliate Manager

• Successful self-employment with Schülerhilfe
• Franchise partners of Schülerhilfe who hire qualified teaching staff
• Participation in comprehensive training to prepare for the role as an entrepreneur

Managing Director, Franchise Partner, Entrepreneur (m/f/d)

• Telephone and written consultation with prospective customers for the online segment
• Preparing offers based on customer needs and concluding (telephone) contracts
• Handling emails, data entry, and supporting customer care

Junior Sales Manager – Online Language School

• Successful self-employment with Schülerhilfe
• Franchise partner for attractive locations across Germany
• Hire qualified teaching staff and provide training

Managing Director, Franchise Partner, Self-Employed, Entrepreneur (m/f/d)

• Handling qualified inquiries from potential customers — no cold calling!
• Telephone consultations about tutoring and language courses for our brands Schülerhilfe and IQ Lingua
• Scheduling appointments for detailed consultations and, when appropriate, direct sales over the phone
• Email handling
• Customer satisfaction surveys

Customer Service Representative, Outbound

Backend Engineer

• Provide one-on-one tutoring to our students at our locations in small-group settings
• If in-person lessons at the center are temporarily not possible, all courses will be offered online
• You can set your working hours according to your needs and adjust them as required

Tutor

• Sie verantworten die Büro- und Unterrichtsorganisation in Ihrem Standort.
• Sie führen Beratungsgespräche und betreuen Ihre Kunden.
• In Ihrer neuen Position verbinden Sie einen attraktiven Nebenjob bzw. Teilzeitjob mit der Möglichkeit, etwas Sinnvolles zu tun und Menschen zu helfen.

Bürokraft, Quereinsteiger Minijob

• Franchise partner for attractive locations across Germany
• Self-employment with Schülerhilfe
• Recruit qualified teachers for tutoring services
• Comprehensive training to prepare you for the role as a business owner

Managing Director, Career Changer, Franchise Partner

• Successful self-employment with Schülerhilfe as a franchise partner
• Taking on qualified teachers to provide tutoring
• Comprehensive training to prepare for the entrepreneurial role
• Support with location selection and guidance during the start-up phase

Managing Director, Career Changer, Franchise Partner, Self-Employed, Entrepreneur

• Geschäftsaufbau
• Netzwerken
• Mitarbeiterauswahl und -führung
• Perspektivischer Aufbau und Leitung von mehreren Standorten

Leiter Nachhilfe-Institut, Quereinsteiger

• Recruit franchise partners for attractive locations across Germany
• Become self-employed with Schülerhilfe as a franchise partner
• Hire qualified teachers
• Comprehensive training to prepare for the new role as an entrepreneur