Customer Service Representative, Outbound
Schülerhilfe GmbH & Co. KG
part-time
Posted on:
Location Type: Office
Location: Gelsenkirchen • 🇩🇪 Germany
Visit company websiteSalary
💰 €13 per hour
Job Level
Mid-LevelSenior
About the role
- Handling qualified inquiries from potential customers — no cold calling!
- Telephone consultations about tutoring and language courses for our brands Schülerhilfe and IQ Lingua
- Scheduling appointments for detailed consultations and, when appropriate, direct sales over the phone
- Email handling
- Customer satisfaction surveys
Requirements
- Sales orientation and a service mindset
- Enjoy talking on the phone and communicating
- Fluent German and good English — knowledge of Turkish, Arabic, Russian, or Spanish is a plus
- Friendly demeanour and a pleasant telephone voice
- Team player
- Flexibility
- Experience in telephone-based consulting
Benefits
- €13/hour base pay + attractive bonus payments & weekend allowances
- Long-term flexible scheduling to support work–life balance (monthly rota)
- Exclusive evening shifts possible (15:00–21:00)
- Overtime compensatory time off or payout possible
- Remote work possible
- Corporate benefits — attractive employee perks
- Employee referral bonuses
- Employer contributions to capital-forming benefits (savings plan)
- Comprehensive and welcoming on-site onboarding
- Individual training and coaching
- Unlimited water, coffee and tea
- Wide selection of subsidised lunch options
- Regular company events (summer party, Christmas party)
- Good accessibility by public transport and car, with free parking
- Appreciation and a respectful, good-humoured tone
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
sales orientationservice mindsetcommunicationfriendly demeanourpleasant telephone voiceteam playerflexibilitytelephone-based consulting