Scene Health

Research Analyst

• Completes daily reviews of all patient video submissions when ingesting medications, and responds as appropriate per engagement and escalation protocols, and documents actions taken
• Updates and maintains a database of patient-level notes daily
• Conducts data entry, data quality check, and data reconciliation exercises to ensure consistent documentation
• Conducts technical training with study sites to help patients use Scene Health’s mobile application and to resolve technical challenges when using the web platform
• Prepares written reports and maintains records of program monitoring activities
• Works collaboratively with a cross-functional team to identify, develop, evaluate, and refine new processes and features of the Scene Health program
• Provides management with patient feedback and/or recommendations for program and product improvement
• Other duties as assigned

Patient Engagement Specialist, Research and Clinical Trials

Platform Engineer

• Build and maintain full stack features in our JavaScript and python-based applications
• Improve and maintain our CI/CD pipelines (Bitbucket Pipelines)
• Automate infrastructure tasks and deployment workflows using Infrastructure as Code (IaC) tools
• Help monitor and support AWS-based services
• Collaborate on improving system observability (e.g., Sentry, CloudWatch)
• Participate in security and compliance initiatives (SOC 2, ISO 27001)
• Manage developer access, backups, and recovery planning
• Work closely with teammates across product, engineering, and operations

Full Stack Platform Engineer

Bilingual

• Conduct patient outreach and engagement through video messaging, video consultations, phone calls, and text-based communication, educating and enrolling patients into the adherence program
• Utilize video-based communication as a primary engagement tool to deliver personalized education, coaching, and adherence support
• Provide compassionate and motivational coaching, case management, and health education services to encourage medication adherence and lifestyle changes
• Conduct video-based medication reconciliation consultations, ensuring patients understand their medications, dosing schedules, and proper administration techniques
• Review asynchronous video submissions of patients taking medication, ensuring correct administration, monitoring adherence, and assess for side effects or concerns
• Create short-form educational and motivational videos to send to patients for personalized engagement and population-level health education
• Assess patient needs, including medical, behavioral, and social challenges, and escalate cases as necessary.
• Provide guidance on medication administration, inhaler technique, chronic disease management, and medication safety through live and asynchronous video coaching
• Act as a clinical escalation point for non-clinical team members to send patient cases that need a higher level of clinical review and intervention
• Assist patients with technical troubleshooting related to the company’s mobile application and adherence platform
• Maintain accurate and detailed documentation of all interactions, ensuring compliance with company and regulatory guidelines
• Engage with provider offices, health plan services, and pharmacies on behalf of the patient, as needed, to overcome barriers
• Provide referrals to healthcare providers and community resources when needed, including direct outreach to provider offices and/or warm transfers to service providers
• Utilize motivational interviewing techniques within video and digital engagement to engage patients in long-term adherence strategies
• Offer guidance on inhaler techniques, chronic disease management, and medication safety
• Contribute to program improvement by providing insights from patient interactions, particularly regarding video engagement, digital adherence monitoring, and patient education strategies
• Partner with cross-functional teams to develop and refine video-based patient engagement content, clinical protocols, and educational materials

Patient Engagement Specialist, Research and Clinical Trials

Full Stack Platform Engineer

Clinical Adherence Nurse, Bilingual – Per Diem