Scene Health

Bilingual

• Communicate with patient prospects via phone call, text, and e-mail to introduce them to Scene services for easy enrollment.
• Leverage best-practice listening skills to hear what the patient is saying, both spoken and unspoken.
• Guide patients through the enrollment process using a balance of motivational support and technical acumen.
• Accurately manage information while maintaining patient demographics within the Salesforce system.
• Effectively overcome patient objections, questions, and/or technical barriers.
• Assist patients with technical setup, including app downloads and troubleshooting.
• Connect patients to the health system and existing health resources.
• Maintain accurate and detailed records of patient interactions, enrollment status, and follow-ups.
• Assist patients with Scene’s Spotlight app usage and guidance on using the app for Health Coach support.
• Build performance goals with Scene management and leverage time management and critical thinking skills to achieve them.

Health Coach, Bilingual

• Conduct patient outreach and engagement through video messaging, video consultations, phone calls, and text-based communication, educating and enrolling patients into the adherence program
• Utilize video-based communication as a primary engagement tool to deliver personalized education, coaching, and adherence support
• Provide compassionate and motivational coaching, case management, and health education services to encourage medication adherence and lifestyle changes
• Conduct video-based medication reconciliation consultations, ensuring patients understand their medications, dosing schedules, and proper administration techniques
• Review asynchronous video submissions of patients taking medication, ensuring correct administration, monitoring adherence, and assess for side effects or concerns
• Create short-form educational and motivational videos to send to patients for personalized engagement and population-level health education
• Assess patient needs, including medical, behavioral, and social challenges, and escalate cases as necessary
• Provide guidance on medication administration, inhaler technique, chronic disease management, and medication safety through live and asynchronous video coaching
• Act as a clinical escalation point for non-clinical team members to send patient cases that need a higher level of clinical review and intervention
• Assist patients with technical troubleshooting related to the company’s mobile application and adherence platform
• Maintain accurate and detailed documentation of all interactions, ensuring compliance with company and regulatory guidelines
• Engage with provider offices, health plan services, and pharmacies on behalf of the patient, as needed, to overcome barriers
• Provide referrals to healthcare providers and community resources when needed, including direct outreach to provider offices and/or warm transfers to service providers
• Utilize motivational interviewing techniques within video and digital engagement to engage patients in long-term adherence strategies
• Offer guidance on inhaler techniques, chronic disease management, and medication safety
• Contribute to program improvement by providing insights from patient interactions, particularly regarding video engagement, digital adherence monitoring, and patient education strategies
• Partner with cross-functional teams to develop and refine video-based patient engagement content, clinical protocols, and educational materials

Health Coach, Bilingual

Clinical Adherence Nurse, Bilingual