Scene Health

Marketing

• Curate patient stories to highlight the impact of the company's products and services on patients' lives, connecting Scene’s model of care and engagement to clinical outcomes from patient self-report or available data.
• Develop programmatic materials, such as presentations, reports, web pages and educational materials.
• Attend and participate in Scene meetings and events.
• Shadow team members to learn about their roles and responsibilities.
• Review product marketing materials and provide recommendations for improvement.
• Conduct marketing research on topics relevant to the program, such as new programs or website communications
• Present research findings and recommendations to the team.
• Other projects as assigned.

Marketing Intern

Bilingual

• Communicate with patient prospects via phone call, text, and e-mail to introduce them to Scene services for easy enrollment.
• This role supports both inbound and outbound support but primarily focuses on outbound calling and texting.
• Leverage best-practice listening skills to hear what the patient is saying, both spoken and unspoken, to identify which programs and existing services match their insurance benefits and health needs.
• Candidates must have a mastery of hearing and offering empathy as to offer a supportive and comforting engagement with Scene, handling frustrations and escalated patient calls effectively when necessary.
• Guide patients through the enrollment process using a balance of motivational support and technical acumen, framing the experience as positive and easy to understand.
• Accurately manage information while maintaining patient demographics within the Salesforce system.
• Effectively overcome patient objections, questions, and/or technical barriers to ensure a seamless onboarding process, pivoting the conversation as needed
• Assist patients with technical setup, including app downloads and troubleshooting, to ensure seamless program participation.
• Connect patients to the health system and existing health resources via multiple modalities, including their primary care providers, lab services, pharmacies, and health plan benefits
• Maintain accurate and detailed records of patient interactions, enrollment status, and follow-ups.
• Assist patients with Scene’s Spotlight app usage, including download and set-up, and guidance on using the app for Health Coach support from our Patient Solutions team (for example: profile creation and video testing).
• Build performance goals with Scene management and leverage time management and critical thinking skills to achieve and surpass them whenever possible.
• Embrace change as our services and processes evolve to efficiently meet patients' needs.
• Provide feedback on patient challenges and recommend process improvements to enhance program effectiveness.
• Establish strong relationships with patients and the Care Team, which includes nurses, pharmacists, and managers.
• All other duties as assigned.

Health Coach, Bilingual / Multilingual

Medical Director

• Oversee the strategy, structure, and day-to-day operations of Scene’s clinical programs
• Lead a growing team of nurses, pharmacists, health coaches, and clinical support staff
• Set clear standards for performance and ensure adherence to protocols
• Implement performance management frameworks and hold the team accountable
• Provide regular feedback and coaching to ensure teams meet expectations
• Monitor performance in real time and implement corrective action plans as needed
• Collaborate closely with internal stakeholders to launch and execute clinical programs

Marketing Intern

Health Coach, Bilingual / Multilingual

Director of Clinical Operations