SCC Soft Computer

Implementation Specialist

• Work with assigned clients to train and assist with the implementation of Genetics Suite products.
• Define system scopes and objectives based on user requirements and understanding of business systems and industry requirements.
• Travel to a client site to perform implementation activities.
• Assess the client’s current workflow and document future state workflow.
• Coordinate and meet with clients and business leaders to ensure direction, scope, and dependencies of file build design and identify gaps.
• Provide client training, including System Configuration Training, Super User Training, and project-specific training as needed.
• Create/review/revise test cases as needed.
• Support clients with end-user training and validation techniques.
• Review client test cases for accuracy regarding the specific build and workflow.
• Hold weekly client calls and/or Webex sessions with client Subject Matter expert groups.
• Smoke-test software deliveries in specified environments.
• Escalate all project risks as appropriate.

Genetics Implementation Specialist – Level 1