SCARPEL TELECOM

Customer Success Manager

• Manage a portfolio of enterprise clients across global markets, ensuring a high standard of service delivery and satisfaction.
• Own client renewals, upselling, and expansion opportunities within existing accounts.
• Act as the primary point of contact for all enterprise client matters, coordinating with internal teams to ensure service excellence.
• Monitor client performance, analyze traffic trends, and identify opportunities for optimization and revenue growth.
• Collaborate cross-functionally with Operations, Carrier, and Finance teams to resolve issues promptly and effectively.
• Maintain accurate client data, activity logs, and reporting within the CRM.

Client Success Manager – Enterprise Accounts