Warranty and Technical Support Coordinator
Scania Group
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Texas • United States
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About the role
- Manage and oversee the end-to-end warranty process within the market.
- Review, analyze, and approve or reject warranty claims in line with Scania’s global policies and standards.
- Ensure technical consistency and accuracy in claim evaluations.
- Monitor warranty KPIs and initiate improvement actions when needed.
- Conduct warranty audits and ensure compliance across the distributor and dealer network.
- Deliver warranty process training to dealers and distributors.
- Serve as a second-level technical support resource for distributors and their dealer networks.
- Provide structured guidance on complex or unclear cases before escalation to factory.
- Support troubleshooting efforts by reviewing technical documentation, repair reports, and root cause analysis.
- Act as liaison between distributor and factory in escalated cases, ensuring clear communication and follow-up.
- Track recurring technical issues and contribute to corrective and preventive action plans.
Requirements
- Experience in warranty administration, technical support, workshop operations, or a similar environment.
- Practical understanding of diesel engines and vehicle mechanical systems.
- Strong analytical skills with high attention to detail.
- Ability to review technical reports critically and identify gaps or inconsistencies.
- Structured, accountable, and confident making independent decisions.
- Strong communication skills when interacting with dealers, distributors, and factory teams.
- Comfortable working with systems, KPIs, and process governance.
- High school diploma required; technical certification or post-secondary education in diesel technology, automotive, or related field preferred.
- Proven experience in warranty administration, technical support, workshop operations, or similar After Sales environment.
- Practical technical knowledge of diesel engines and heavy-duty vehicle systems.
- Ability to interpret technical documentation, repair reports, and diagnostic information.
- Experience working with dealer or distributor networks is a plus.
- Fluency in English.
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
warranty administrationtechnical supportdiesel enginesvehicle mechanical systemsanalytical skillstechnical documentationrepair reportsroot cause analysisprocess governanceKPI monitoring
Soft Skills
attention to detailindependent decision makingstrong communicationstructured approachaccountabilityliaison skillstroubleshootingtraining deliverycritical reviewproblem-solving
Certifications
technical certificationpost-secondary education in diesel technologypost-secondary education in automotive