Scandinavian Tobacco Group

Supply Chain

• Develop, manage, and maintain accurate demand forecasts using advanced statistical tools and market intelligence.
• Analyze historical sales data, market trends, and promotional activities to refine forecasting models.
• Collaborate with Supply Chain and Sales to prevent and clear excess and obsolete stock.
• Participate in S&OP and S&OE cycles, ensuring alignment and sign-off on demand forecasts.
• Monitor forecast accuracy, inventory turnover, service levels, and stockout rates; implement corrective actions as needed.
• Generate and present regular performance reports to management and stakeholders.
• Work with IT and relevant departments to maintain and improve advanced planning solutions.
• Identify and implement continuous improvements in forecasting processes and tools.
• Act as key user for advanced demand planning solutions and train team members on processes and tools.

Demand Planner

Events

• Maximize restaurant profitability through proper yield management
• Develop annual marketing plans and 90-day action plans
• Maintain a private event calendar
• Collaborate with management team on sales revenue strategies
• Conduct site inspections and provide event information
• Enter reservations in event management software
• Create monthly budget for private events
• Establish relationships with local businesses for catering
• Communicate event details to departments
• Follow up with clients for feedback

Events Coordinator

Business Intelligence Developer

• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions
• Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques, and business strategies
• Assess the effectiveness and accuracy of new data sources and data gathering techniques to ensure solid master data management measures are applied
• Ensure data governance principles are consistently applied including the proper following of CCPA standards; collaborate with data governance team on continuous improvements to protect our consumer data
• Curate master data sets, onboard to data warehouse, and enrich appropriately to create sustainable data solutions for BI team
• Develop custom data models and algorithms to apply to curated data sets
• Use predictive modeling to increase and optimize customer experience, revenue generation, marketing campaigns, and other business outcomes
• Translate outcomes of performed analyses and models in an understandable fashion and present results and recommendations to business users
• Coordinate with different functional teams to implement models and monitor outcomes
• Develop processes and tools to monitor and analyze model performance and data accuracy
• Correlate similar data to find actionable results
• Work on mid to large-size projects with cross-functional teams including data & system integrations, data warehousing, and predictive modeling to drive business insights
• Design and engineer solutions to drive process automations and self-service solutions for business users
• Consistency in delivering error-free work, on time, at standards that meet or exceed business users’ expectations

Business Intelligence Analyst

Accounts Receivable

• Promptly welcome and greet guests
• Take beverage orders
• Deliver ordered items in a timely manner
• Check identification of guests to verify age for purchase of alcohol
• Engage and interact with customers, be attentive to guests and anticipate their needs and requests
• Demonstrate strong knowledge of alcoholic and non-alcoholic beverages, and method of preparation
• Thorough knowledge of beverage products, menus, and promotions
• Market, sell, and serve all menu items
• Act as bus person when needed, maintain a clean and organized bar and lounge area
• Receive and serve beverage orders, while providing excellent customer service
• Comply with all safety and sanitation ordinances
• Comply with all state liquor laws and regulations
• Complete side work which includes stocking, prepping fruit and garnishes for the bar, set up speed wells and bar sinks for service
• Stock areas with clean, glassware, silverware and grab and go paper and plastic products, straws, beverage napkins etc
• Help to keep the bathrooms stocked throughout and at the end of a shift
• Replace empty kegs when necessary
• Respond to the needs and requests of the guests
• Report on all unsafe conditions immediately to Management
• Complete other duties as assigned by supervisor to include cross-training.
• Regular and reliable attendance and punctuality are essential functions of this position.
• Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.
• Responsible service of alcohol
• Know when it is necessary to stop serving a guest
• Handle guest complaints quickly and quietly
• Know when to involve supervisor
• Be willing to help other Team Members as need arises

Bar Associate

Manager

• Develop category execution plans based on market data and insights that feeds into the Commercial business plan.
• Support the development and deployment of category strategies and go-to-market plans.
• Identify growth opportunities and market gaps.
• Select, manage and optimize the product assortment.
• Support decisions on product life cycle: introductions, discontinuations, product enhancements etc.
• Monitor and evaluate category performance, leveraging key performance indicators (KPIs) to identify areas for improvement and implement corrective measures.
• Conduct sales performance analysis and generate actionable insights to drive improvement.
• Measure NPD effectiveness in key markets and feed learnings into future concepts and adjustments.
• Drive competitor-based pricing and monitor NSV split overview per category.
• Guide pricing to optimize profitability while considering market dynamics and customer value perception.
• Build and monitor Sales dashboard for the top 10 markets in Category.
• Develop and maintain robust category management tools and processes.
• Collaborate with marketing teams to develop effective product messaging, positioning and communication strategies.
• Monitor process for the category to secure launches in markets.
• Ensure standardized best practices within the category are followed across markets and teams.
• Partner with Marketing, Finance, and Operations to align pricing strategies, NPD planning, and customer segmentation.
• Act as a liaison between the sales team and Leadership.

Commercial Excellence Manager

• Maximize restaurant profitability through proper yield management.
• Work with Cigars International team and consultants to develop annual marketing plan and 90-day action plan on how to maximize revenue and sales based on current market trends.
• Maintain a private event calendar which is updated daily to aid in scheduling and management of events.
• Collaborate with management team on how to maximize sales revenue by establishing partnerships with area businesses and other hospitality industry leaders.
• Conduct site inspections, provide event/product information as requested and provide prompt follow-up.
• Enter tentative and definite reservations in event management software.
• Create a monthly budget for private event sales for the location.
• Establish relationships with local restaurants and caterers to provide food options for events at Cigars International.
• Generate Event Orders, contracting the event specifications.
• Communicate all event details to all departments of the location.
• Prior to the event, communicate with the Manager team handling the event to deliver a successful function and to ensure all requirements of a particular group are met.
• When appropriate, conduct a walkthrough of the event set up with manager handling the event.
• Act as liaison between the management team handling the event and client.
• At completion of function, follow up with client for feedback and possible future business.
• Send event evaluation form to all clients within 48 hours after event.
• Maintain regular contact with hotel sales department for leads and referrals.
• Maintain contact with Destination Management Companies through presentations and cold calls to obtain referrals and promote current programs.
• Establish and maintain contact with local Convention & Visitors Bureaus (CVB) to gather group leads and referrals.
• Participate in Professional Organizations and Associations events based on Membership needs determined for your unit for networking opportunities to promote Cigars International.
• Generate a Weekly Sales Activity Report.
• Maintain a Lost Business Log of all bookings not materialized, canceled rejected due to restaurant restrictions or space availability, etc. documenting reasons and revenue amount lost.

Operations

• Lead and coordinate the Sales and Operations Planning (S&OP) process for the North America region, ensuring alignment between sales forecasts, production plans, and inventory management.
• Collaborate closely with cross-functional teams including Sales, Marketing, Supply Chain, Production, and Finance to develop integrated and realistic demand and supply plans.
• Analyze sales trends, market developments, and customer requirements to anticipate changes and adjust plans proactively.
• Drive continuous improvement initiatives in forecasting accuracy, inventory optimization, and operational efficiency.
• Prepare and present regular performance reports and actionable insights to senior management and stakeholders.
• Coordinate with Global Operations and the Fulfillment and Distribution department to streamline order fulfillment and ensure timely delivery to customers.
• Manage relationships with key internal partners at various locations including Bethlehem, PA and Richmond, VA to ensure seamless execution of plans.
• Support risk management by identifying potential supply chain disruptions and developing contingency plans.
• Champion best practices in planning and fulfilment while fostering a collaborative and inclusive team environment.

Sales & Operations Planning Manager

Marketing

• Plan, select and execute promotional advertising under the guidance of the Retail Marketing Manager.
• Ensure the end-to-end process for vendor events and other in-store events are executed accurately and on time.
• Constant dialogue with vendors and the retail and corporate support teams to execute across channels.
• Manage email and social campaigns to drive customers to retail locations.
• Coordinate with design, merchandising, photography, IT on the development of campaigns; reviewing all campaigns for accuracy, and ensuring on time delivery of creative.
• Review and approve final creative ensuring all details are accurate.
• Ensure promotions are set up on internal systems and web sites.
• Set up in store digital displays to message various events.
• Ensure all events are within budget.
• Ensure all channels are activated as needed per alignment with store and budgets, including but not limited to: OOH (Billboards, Radio, etc), Digital (Geofencing, Podcasts, etc), Print (Catalog, DM, Space, Newspaper, etc), On Site, Email, Social, In Store (Digital Displays, etc).
• Complete post-mortem to determine if event(s) should be repeated.
• Support in store (on location) events as needed throughout the year.
• Participate in researching, planning and launching new marketing initiatives.
• Contribute to collaborative efforts and organize promotional events.
• Support and participate in other shared service department processes, analysis and projects.
• Support retail management with vendor relationships that impact retail marketing initiatives.
• Monitor local competitors and report on marketing and sales activities.

Retail Marketing Associate

S&OP Manager

AI Engineer

• Responsible for designing the architecture of cloud-based solutions and selecting the appropriate cloud platforms and services.
• Enhance STG's venture into the artificial intelligence world, including machine learning models, natural language processing algorithms, and computer vision systems.
• Continuously monitor and optimize the performance of cloud-based and AI systems, ensuring efficiency, scalability, and security.
• Ensure that cloud-based and AI systems adhere to security best practices and relevant compliance standards.
• Stay up-to-date with the latest trends and advancements in cloud computing and AI technologies.
• Document the architecture, design decisions, and implementation details of cloud-based and AI systems.
• Communicate with stakeholders, including executives and clients, to explain technical concepts and updates on projects.

Lead Cloud and AI Architect

• Lead the design and architecture of SAP Basis environments, SAP S/4HANA, SAP BTP and related components.
• Plan and manage SAP system installations, upgrades, migrations, and patches.
• Configure and optimize SAP systems for performance, availability, and security.
• Manage SAP system backups, recovery strategies, and disaster recovery planning.
• Collaborate with SAP functional teams to ensure seamless integration across modules.
• Monitor system health, troubleshoot issues, and implement preventive measures.
• Implement SAP landscape strategies, including landscape sizing, scaling, and clustering.
• Oversee SAP transport management and landscape configuration.
• Maintain documentation of architecture, configurations, and procedures.
• Stay updated with SAP technological advancements and best practices.
• Provide guidance and mentorship to SAP team members.

SAP Basis Lead

Brand Manager

• Assist in leading the category, brand and commercial strategy for STG UK’s commercial agenda
• Proactive portfolio management incl. NPD based on market trends and gap analysis
• Managing NPD launches & other relevant projects in coordination with internal and external stakeholders incl. KPI tracking and results analysis
• Developing channel specific growth strategies for the category
• Planning, management and implementation of brand activation & sales cycle measures
• Preparation, coordination and implementation of the yearly business plans within Group Marketing and Commercial Excellence
• Cross-portfolio implementation and management of trade activation concepts and communications incl. trade fairs & events
• Analysis of market, competitors and consumer behavior incl. recommended strategies
• Budget planning & cost control
• Management of external agencies & service providers (research, creation, print, POS, BTL, promotion)

Senior Brand Manager

Director

• Own and evolve the global demand and portfolio planning strategy, ensuring alignment with commercial, financial, and operational goals.
• Lead, coach, and develop a diverse international team of demand and portfolio planners across all commercial categories, fostering a high-performance culture and cross-regional collaboration.
• Act as the primary planning interface with senior Commercial stakeholders, ensuring demand plans reflect market dynamics, promotional strategies, and growth ambitions.
• Lead demand planning inputs into the S&OP process, ensuring seamless integration with supply planning and financial forecasting.
• Champion continuous improvement in forecast accuracy through advanced analytics, scenario planning, and collaborative forecasting techniques.
• Drive the maturity of demand planning processes, tools, and talent. Lead the adoption of digital planning solutions (e.g., o9) and embed best practices across regions.
• Establish and monitor KPIs, health checks, and compliance metrics to ensure process discipline and performance transparency.

Demand Planning Director

• Supporting current P2D processes, identifying risks, and recommending control measures and process improvements
• Participating in Roll Out projects throughout all regions and countries within STG ecosystem
• Implementing best practices for P2D processes, ensuring compliance with internal policies and external regulations
• Configuring and customizing SAP solutions (mainly SAP SCM) to support P2D processes
• Collaborating with different teams across the company to streamline P2D processes
• Providing end-user support for P2D processes
• Monitoring process automation and continuous improvement initiatives within P2D operations
• Developing training materials and conducting end-user training on P2D processes and SAP solutions

Demand Planner

Events Coordinator

Business Intelligence Analyst

Bar Associate

Commercial Excellence Manager

Events Coordinator

Sales & Operations Planning Manager

Retail Marketing Associate

S&OP Manager

Lead Cloud and AI Architect

SAP Basis Lead

Senior Brand Manager

Demand Planning Director

SAP SCM/MM Consultant