VP, Operations
SCAN
full-time
Posted on:
Location Type: Hybrid
Location: Home Office • California • United States
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Job Level
About the role
- Patient engagement & access leadership
- Optimize, monitor, and actively manage the end-to-end patient engagement and access funnel
- Optimize coordination and workflows around referrals from risk-bearing entities (RBEs)
- Lead call center operations, ensuring strong performance management, effective workflows, and appropriate technology utilization
- Capacity planning & scheduling operations
- Optimize provider scheduling and routing logistics to balance provider capacity with patient demand
- Maximize provider utilization while sustaining patient and provider experience and satisfaction
- Work with the executive team to inform decisions around geographic expansion, hiring, provider compensation, and incentives
- Partner with Product and IT teams on scheduling technology improvements
- Support the Manager of Patient Engagement on escalated issues and capacity constraints
- Monitor and manage performance against service level agreements (SLAs)
- Oversee, coach, and lead account managers for key partners
- Monitor performance, report outcomes to partners, and drive mutual accountability on SLAs and contract performance
- Manage operational KPIs, including setting targets and holding teams accountable for performance
- Identify opportunities and lead process improvement initiatives
- Coordinate with the Clinical Operations Leader to manage provider capacity, performance expectations, and clinical workflows
- Support the President and VP of Commercial Strategy & Product Innovation to ensure a positive customer experience and optimized workflows
- Manage direct reports and provide coaching to support effective team leadership, goal-setting, feedback, and performance reviews
Requirements
- 10+ years of leadership experience in healthcare operations or logistics-intensive service delivery
- Proven success scaling field-based and patient engagement operations
- Experience managing key partnerships and driving mutual accountability and performance
- Strong expertise in process optimization, technology integration, and operational performance management
- Effective partnership, communication, and change leadership skills
- Bachelor’s degree required; MBA, MHA, or related graduate degree preferred.
Benefits
- Medical, Dental, Vision insurance
- Generous PTO and Holiday pay
- 401k with 5% safe harbor contribution
- Employee hardship fund
- Work-life balance
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient engagementaccess managementcapacity planningscheduling operationsperformance managementprocess optimizationoperational performance managementtechnology integrationKPI managementworkflow optimization
Soft Skills
leadershipcommunicationpartnershipchange leadershipcoachingteam leadershipgoal-settingfeedbackperformance reviewsaccountability
Certifications
Bachelor's degreeMBAMHA