VP, Operations
SCAN
full-time
Posted on:
Location Type: Hybrid
Location: Home Office • California • United States
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Job Level
About the role
- Patient engagement & access leadership
- Optimize, monitor, and actively manage the end-to-end patient engagement and access funnel
- Optimize coordination and workflows around referrals from risk-bearing entities (RBEs)
- Lead call center operations, ensuring strong performance management, effective workflows, and appropriate technology utilization
- Capacity planning & scheduling operations
- Optimize provider scheduling and routing logistics to balance provider capacity with patient demand
- Maximize provider utilization while sustaining patient and provider experience and satisfaction
- Work with the executive team to inform decisions around geographic expansion, hiring, provider compensation, and incentives
- Partner with Product and IT teams on scheduling technology improvements
- Support the Manager of Patient Engagement on escalated issues and capacity constraints
- Monitor and manage performance against service level agreements (SLAs)
- Oversee, coach, and lead account managers for key partners
- Monitor performance, report outcomes to partners, and drive mutual accountability on SLAs and contract performance
- Manage operational KPIs, including setting targets and holding teams accountable for performance
- Identify opportunities and lead process improvement initiatives
- Coordinate with the Clinical Operations Leader to manage provider capacity, performance expectations, and clinical workflows
- Support the President and VP of Commercial Strategy & Product Innovation to ensure a positive customer experience and optimized workflows
- Manage direct reports and provide coaching to support effective team leadership, goal-setting, feedback, and performance reviews
Requirements
- 10+ years of leadership experience in healthcare operations or logistics-intensive service delivery
- Proven success scaling field-based and patient engagement operations
- Experience managing key partnerships and driving mutual accountability and performance
- Strong expertise in process optimization, technology integration, and operational performance management
- Effective partnership, communication, and change leadership skills
- Bachelor’s degree required; MBA, MHA, or related graduate degree preferred.
Benefits
- Medical, Dental, Vision insurance
- Generous PTO and Holiday pay
- 401k with 5% safe harbor contribution
- Employee hardship fund
- Work-life balance
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient engagementaccess managementcapacity planningscheduling operationsperformance managementprocess optimizationoperational performance managementtechnology integrationKPI managementworkflow optimization
Soft skills
leadershipcommunicationpartnershipchange leadershipcoachingteam leadershipgoal-settingfeedbackperformance reviewsaccountability
Certifications
Bachelor's degreeMBAMHA