Senior Vice President, Operations
Scan.com
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $280,000 - $320,000 per year
Job Level
About the role
- Own the performance and P&L of core operational functions: scheduling and call center operations, revenue cycle management (RCM), interoperability and report delivery, and post-scan fulfillment
- Oversee onshore teams and offshore BPO partners, manage critical radiology vendor relationships, and drive the transition toward an AI-augmented operating model
- Continue operations cost structure transformation while scaling capacity to support rapid volume growth
- Build and implement workforce management systems to effectively schedule and manage a multi-state, dynamic, distributed workforce across onshore and offshore teams
- Operate fluently within a complex healthcare regulatory environment
- Lead value chain mapping, process improvement, and continuous improvement (kaizen) initiatives across all operational functions
- Build and maintain operational dashboards and predictive analytics covering unit economics, SLA performance, report turnaround times, and capacity planning by state and market
- Partner closely with Product and Engineering to shape tooling and platform capabilities that drive operational leverage
- Communicate operational performance, strategy, and investment needs to the executive team and board with clarity and precision
Requirements
- Proven track record of owning and scaling complex, multi-function operations with full P&L accountability in a high-growth environment
- Deep expertise in at least two of: call center/scheduling operations, revenue cycle management, healthcare delivery operations, or post-scan fulfillment
- Experience deploying AI, automation, and intelligent workflow tooling within operational environments, not just theorizing about it
- Strong command of process improvement methodologies (value stream mapping, systems thinking, kaizen, lean, six sigma) with demonstrated results at scale
- Exceptional workforce management capability, including experience building and managing distributed teams across onshore and offshore BPO operations
- Comfort operating within complex healthcare regulatory frameworks, with practical understanding of compliance requirements in multi-state imaging or provider services environments
- Product-minded orientation with the ability to partner effectively with engineering and product teams to shape operational tooling
- Deeply analytical, with the instinct to ground decisions in unit economics, SLA data, and capacity models rather than intuition alone
- Outstanding communication skills with the range to connect authentically with frontline team members and present with confidence to board-level audiences
- High EQ, high output, and an uncompromising standard of execution
- Healthcare experience is strongly preferred, particularly in imaging or adjacent verticals
- Experience scaling operations across multiple states with varying regulatory and licensing requirements
- A genuine appetite for hard work and the resilience to sustain high performance across a demanding, multi-faceted role
Benefits
- Salary range of $280,000 - $320,000 base, plus performance bonus and equity
- 401k
- Healthcare, Vision and Dental
- All the equipment needed for you to do your role effectively
- Flexible working
- Remote or hybrid working options
- Personal Development budgets
- 18 days PTO plus public holidays
- 10 paid sick days
- Inclusive policies designed by our team, for our team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
P&L accountabilityrevenue cycle managementcall center operationsprocess improvementvalue stream mappingkaizenleansix sigmaworkforce managementpredictive analytics
Soft Skills
communication skillshigh emotional intelligenceanalytical thinkingleadershipcollaborationresiliencestrategic thinkingauthentic connectionpresentation skillsexecution standards