**Required Experience and Qualifications**
**Core Experience**
- 3+ years in a U.S.-facing, outbound-driven customer service role
- 2+ years managing high-volume workflows, consistently handling 40+ daily customer interactions with full ownership and follow-through
- 2+ years of proven experience resolving and confidently de-escalating customer issues with professionalism and control
**Tools and Systems**
- 2+ years of hands-on CRM experience (Salesforce, HubSpot, Zoho, Microsoft Dynamics, Pipedrive, or similar)
- 2+ years of VoIP system experience (RingCentral, Aircall, Dialpad, Zoom Phone, Google Voice, or equivalent)
**Communication**
- 2+ years working in fully English-speaking environments with strong spoken and written communication (C1/C2 level)
**What Sets You Apart**
- Proven ability to consistently report and improve performance using real metrics (daily contacts, follow-up rates, conversions)
- 2+ years of direct impact on customer retention or revenue outcomes
- 1+ year of experience working with U.S. franchises, home services, or service-based businesses
Work Setup Requirements
- Personal computer and reliable internet connection
- Ability to handle calls during your shift
- All tools (email, CRM, internal platforms) are provided by the company

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceissue resolutionde-escalationperformance reportingcustomer retentionworkflow managementCRM experienceVoIP system experienceEnglish communication

Soft Skills

customer relationship managementcollaborationprofessionalismcontrolownershipfollow-throughstrong communication