Customer Success Coordinator managing customer relationships in a remote setup
Follow up proactively on customer inquiries and issues with clear communication
Organize and track daily activities related to customer support and engagement
Collaborate with internal teams to ensure high standards of customer satisfaction

Requirements

3+ years in a U.S.-facing, outbound-driven customer service role
2+ years managing high-volume workflows, consistently handling 40+ daily customer interactions with full ownership and follow-through
2+ years of proven experience resolving and confidently de-escalating customer issues with professionalism and control
2+ years of hands-on CRM experience (Salesforce, HubSpot, Zoho, Microsoft Dynamics, Pipedrive, or similar)
2+ years of VoIP system experience (RingCentral, Aircall, Dialpad, Zoom Phone, Google Voice, or equivalent)
2+ years working in fully English-speaking environments with strong spoken and written communication (C1/C2 level)
Proven ability to consistently report and improve performance using real metrics (daily contacts, follow-up rates, conversions)
2+ years of direct impact on customer retention or revenue outcomes
1+ year of experience working with U.S. franchises, home services, or service-based businesses
Personal computer and reliable internet connection
Ability to handle calls during your shift
All tools (email, CRM, internal platforms) are provided by the company.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceCRMVoIP systemscustomer retentionperformance metricsissue resolutionde-escalationworkflow managementcustomer engagementoutbound communication

Soft Skills

clear communicationprofessionalismcontrolcollaborationorganizationproactivityownershipfollow-throughadaptabilityproblem-solving