Veterinary Office Assistant – Receptionist, Client Service
ScaleSource
full-time
Posted on:
Location Type: Remote
Location: Philippines
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Salary
💰 $1,250 - $1,500 per month
About the role
- Act as the first point of contact for pet owners—handling calls, scheduling appointments, managing follow-ups, and ensuring a smooth client experience.
- Answer incoming calls with professionalism, empathy, and clarity
- Support pet owners with questions and appointment coordination
- Schedule, reschedule, and confirm appointments
- Ensure efficient calendar utilization based on clinic needs
- Follow up on missed calls, voicemails, cancellations, and no-shows
- Route messages to the appropriate clinic staff
- Maintain accurate client and patient records
- Support inbox management, reminders, and daily admin workflows
- Deliver a calm and supportive tone aligned with veterinary care standards
- Handle high call volumes while maintaining quality service
Requirements
- +3 years of experience in customer service, receptionist, or scheduling roles
- Experience in veterinary, medical, or high-volume service environments (preferred)
- Strong phone presence and ability to manage frequent calls
- Comfortable using CRM systems, scheduling tools, and digital platforms
- High attention to detail and strong organizational skills
- Fluent English (spoken and written)
- Spanish is a strong plus
- Reliable remote setup with stable internet
- Available to work full-time in U.S. time zones
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceschedulingappointment coordinationrecord managementCRM systemsdigital platformshigh call volume managementattention to detailorganizational skills
Soft Skills
professionalismempathyclaritycalm tonesupportive communication